Technical Account Lead, LATAM

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp's Partner Technology team provides technical support and solutions to enable effective partnerships and integrations with external technology platforms and systems.

The Technical Account Lead owns the development and management of the technical relationship between low complexity enterprise-level retailers and our internal teams as well as the delivery of ad-hoc retailer projects for mid-market retailers. They help our enterprise retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, they provide support to our mid-market retailers where we need strategic intervention to drive value for the retailer and Flipp.

What you'll get the opportunity to do:

• Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.

• Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.

• Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.

• Serving as the technical advocate for our retailers, internally within Flipp product teams, driving value-focused Retailer Product development.

What you'll bring to the team:

• 2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management

• Spanish language proficiency is required

• Experience in handling objections and applying pre-defined technical solutions to overcome those objections

• Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal

• Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.

• Demonstrated experience managing and delivering internal and external projects

• Familiarity with web technologies, such as JavaScript, APIs, JSON

• Familiarity with Ecommerce systems, such as Magento, Demandware, and others would be an asset, but not required

• PMP is a nice to have, but not required

#LI-Remote

How We Support You

Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth.

Canada Base Hiring Range:
$89,000—$111,000 CAD

Our promise to each other:

What we bring:

What you bring:

• An inclusive, collaborative environment where your voice matters

• A remote-first environment

• The tools and opportunities you need to grow and develop

• Every opportunity to own your success

• Your authentic self, every day

• Your best work, from anywhere

• An appetite for learning, curiosity, and a growth mindset

• Motivation, initiative and the mind of an entrepreneur

Here's how to apply:

This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.

A member of our recruitment team will respond to you in the coming weeks.