Tech Support & Live Events Coordinator

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organizations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About Our Client

Our client is an internationally bestselling author and intuitive healer. Their work supports deep emotional, physical, and spiritual healing through live online workshops, courses, and events. They are a values-led, heart-centered business and are seeking someone who can support their programs with technical confidence, organization, and integrity.

About the Role

We are looking for a reliable, organized, and technically capable Tech Support & Live Events Coordinator to support the day-to-day operations of our online business and the smooth delivery of live Zoom events.

This role suits someone who is calm under pressure, confident with technology, and aligned with a spiritually focused brand. You will play a key role behind the scenes and during live events, ensuring everything runs smoothly for both the team and participants.

Key Responsibilities:

Daily Operations & Customer Support

• Accurate record-keeping of event attendees and customers
• Activating products and managing customer access
• Responding to support emails clearly, professionally, and compassionately
• Managing contacts, tags, and basic workflows inside GoHighLevel (GHL)

Email & Newsletter Management

• Setting up and scheduling weekly newsletters inside GoHighLevel
• Formatting email content correctly and testing before sending
• Ensuring the correct lists, tags, and segments are used for each send

Content & Event Preparation

• Preparing and formatting:
• Workbooks
• Run sheets
• Slide decks
• Reminder and follow-up emails for live events
• Working confidently in Microsoft Word or Google Docs
• Basic data handling and tracking in Excel or Google Sheets
• Creating or updating simple visual assets in Canva (desirable)

Social Media Support

• Uploading short-form video content (reels) to a platform that distributes content across multiple social media channels
• Following clear posting schedules and naming conventions
• Ensuring content is uploaded correctly and on time

Live Zoom Event Hosting

• Confidently hosting live Zoom sessions
• Sharing slides and music
• Managing breakout rooms
• Spotlighting speakers and participants
• Monitoring the room and handling basic technical issues calmly in real time

Automation & Systems (Advantageous)

• Supporting or maintaining basic automations
• Experience using Zapier and/or n8n is an advantage
• Ability to follow existing systems and help improve them over time

Requirements:
• Proven experience hosting live Zoom events (Required)
• Comfortable being responsible for the technical side of live sessions without getting nervous (Composure and can work under pressure is the key)
• Open to working overtimes during weekends (Certain Months only specially during events)
• Experience using GoHighLevel (basic to intermediate hands-on experience required)
• Creating or updating simple visual assets in Canva (Desirable)
• Has an open mind to everything or Not sensitive to anything is another key to this role
• Confident using Microsoft Word or Google Docs, Excel or Google Sheets (basic level)
• Strong organizational skills and attention to detail
• Clear written communication skills

Personal Qualities

• Highly reliable — shows up every day and on time
• Honest, grounded, and trustworthy
• Calm, organized, and solutions-focused
• Respectful of sensitive emotional content and client journeys
• A good cultural fit with a spiritual, healing-focused brand

Benefits:
• Opportunity to grow with an established international brand
• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits

If you have the skills and are eager to contribute to our team’s success, we encourage you to apply for this exciting opportunity. Apply now!