Tech Support/ IT Administrator

Job Title: Tech Support / IT Administrator

Department: Tech Support Team

Reports To: Head of New Initiatives

Location: Onsite – Valencia Lahore 

Job Type:Full-time (Monday–Friday) US time : 9AM to 5PM , PK time: 7PM to 3AM
Salary:  500-650 USD Monthly

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.

Role Summary

The Tech Support/ IT Administrator exists to manage all IT access provisioning, system troubleshooting, and internal tech support across the organization. As our in-house IT backbone, you will eliminate dependency on costly external IT consultants, ensure secure and compliant access management, and deliver rapid issue resolution for every employee across our full SaaS stack. You are the first line of defense for keeping Chai Vision's teams running smoothly—and a key contributor to our day-to-day operational security.

What You’ll Do

Manage user access provisioning and de-provisioning across all company systems within required SLA windows

Troubleshoot and resolve technical issues in Google Workspace, Microsoft 365, Monday.com, 1Password, and other business-critical platforms

Maintain secure password and credential management via 1Password, enforcing best practices organization-wide

Document IT processes, build user guides, and keep the internal knowledge base current and accessible

Monitor and respond to internal support tickets via Slack and Teams, ensuring timely and thorough resolutions

Coordinate with external vendors and manage escalations when required, serving as the primary point of contact

Conduct regular access audits and security reviews to maintain full compliance and close any gaps

Deliver weekly access request reviews and status updates to leadership

Produce monthly security audit and process improvement reports, and complete a full quarterly access review across all systems

Who You Are

You are technically proficient and thrive on solving problems quickly and methodically

You are detail-oriented with strong documentation habits—you leave clear, reliable trails for others to follow

You communicate clearly and patiently with non-technical users across every department

You understand security best practices for access management and take credential hygiene seriously

You are proactive in identifying and preventing IT issues before they escalate, not just reacting when things break

Qualifications

1–3+ years of experience in IT support, systems administration, or a related technical role

Hands-on experience administering Google Workspace and/or Microsoft 365 at the admin level

Working knowledge of access management, SSO, and password management tools such as 1Password

Solid understanding of IT security fundamentals and access control best practices

Proven ability to write technical documentation, SOPs, and user guides for non-technical audiences

Ability to juggle multiple open tickets and prioritize effectively in a fast-paced environment

Tools You’ll Use

Google Workspace

Microsoft 365

1Password

 Monday.com

 Team

SellerCloud 

Amazon Seller Central and other SaaS platforms as the business requires

Other new platforms

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.

Here’s what you can look forward to:

10 Paid time off  

15 days of National /Public  holiday schedule so you can celebrate what matters to you

Medical insurance 

Continued education opportunities to keep your skills sharp

Holiday and birthday gifts—we celebrate our people

A collaborative, high-energy environment where ideas become action

Real room to grow as we scale

If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you’ll love working here!