Tech Support / IT Administrator

Job Title: Tech Support / IT Administrator

Department: Tech Support Team

Reports To: Head of New Initiatives

Location: Onsite – Pakistan Office

Job Type: Full-time (Monday–Friday) US time : 9AM to 5PM , PK time: 7PM to 3AM

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We operate across multiple platforms and systems globally, with a strong focus on operational efficiency, security, and scalability.

As we scale, having reliable, secure, and fast internal technology support is critical to enabling every team to perform at their best.

Role Summary

The Tech Support / IT Administrator is responsible for managing internal IT systems, access provisioning, and day-to-day technical support across the organization. This role ensures employees have secure, timely access to the tools they need while minimizing downtime, security risks, and reliance on external IT consultants.

This is a hands-on, individual contributor role focused on rapid issue resolution, strong documentation, and proactive system management across Google Workspace, Microsoft 365, Monday.com, 1Password, and other business-critical platforms.

What You’ll Do

IT Access & Security Management

Manage user access provisioning and de-provisioning across all company systems

Maintain secure credential and password management using 1Password

Conduct regular access audits and security reviews to ensure compliance

Technical Support & Troubleshooting

Troubleshoot and resolve issues across Google Workspace, Microsoft 365, Monday.com, Slack, Zoom, and other SaaS tools

Respond to internal IT support requests and tickets with timely resolutions

Coordinate with external vendors only when escalation is required

Documentation & Process Improvement

Document IT processes, workflows, and standard operating procedures

Create user guides and maintain an internal IT knowledge base

Identify recurring issues and proactively implement preventative solutions

Operations & Reporting

Provide regular updates on ticket status, access requests, and system health

Support leadership with visibility into IT performance and security posture

Who You Are

You are technically proficient and enjoy solving problems quickly

You communicate clearly and patiently with non-technical users

You are detail-oriented with strong documentation habits

You understand access control, security best practices, and compliance fundamentals

You are proactive and able to anticipate issues before they escalate

You thrive in a fast-paced, growing organization

Qualifications

Experience providing IT support in a SaaS-driven or corporate environment

Strong working knowledge of Google Workspace and Microsoft 365 admin tools

Familiarity with password managers (1Password preferred)

Experience supporting tools like Monday.com, Slack, Zoom, and similar platforms

Basic understanding of access security, audits, and compliance best practices

Strong organizational and communication skills

Tools You’ll Use

Google Workspace (Gmail, Drive, Admin Console)

Microsoft 365 (Teams, SharePoint, Outlook)

Monday.com

1Password

Slack

SellerCloud

Amazon Seller Central

Zoom and other SaaS platforms

Success Metrics

Resolve 90%+ of IT tickets within 24 hours

Reduce external IT consultant spend by 80%+

Maintain 100% compliance on access provisioning and de-provisioning within 24 hours

Achieve less than 5% ticket reopening rate

Complete quarterly access audits with zero security gaps

Why Work With Us

Join a fast-growing ecommerce company where your work directly enables teams across the organization to move faster and more securely. At Chai Vision, we value ownership, clarity, and execution.

We move quickly, trust our people, and invest in building systems that scale. Along with a collaborative culture, we offer benefits that support your growth and well-being.

What you can expect:

Paid time

15 flexible holidays

Medical insurance

Continued education opportunities

Holiday and birthday gifts

A collaborative, high-energy environment

Clear ownership and room to grow as the company scales

If you enjoy being the go-to problem solver, value security and structure, and want to play a key role in supporting a growing global team, this role is for you.