Tech Ops/Sales Support -Team Lead/AM - CPaaS & Whatsapp business API

Paytm

Noida, Uttar Pradesh permanent

Posted: January 12, 2026

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Required Skills

Technical Knowledge Communication Skills Customer Service Problem Solving API Integration Project Management Training Uptime Monitoring Incident Management Collaboration

Job Description

Role: Tech Ops / Sales Support – CPaaS & Whatsapp business API

Location: Noida
Experience: 2–5 years
Function: Pre-sales, Post-sales & Technical Coordination

Key Responsibilities:
•Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)
•Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals
•Handle onboarding processes: template approvals, sender verification, API documentation, and integration support
•Monitor uptime, platform health, and basic incident management with product /engineering teams
•Assist in client training, UAT support, and post-sale configuration queries
- operator coordination , payment, PR generation etc

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