Tech Manager, Professional Services, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a talented and motivated Technical Manager to join the Actimize Professional Services team at our Global Talent Center in Pune, India. This role is ideal for someone who has deep experience implementing complex on‑premise and SaaS Actimize solutions, and who is passionate about leading high‑performing teams delivering regulatory compliance implementations.

You are someone who is not afraid to roll up your sleeves and work hands-on with intricate Actimize detection logic, customizations, configurations, and SQL queries. If you enjoy solving complex problems, managing motivated engineering teams, and enhancing enterprise-scale compliance platforms, then this role is for you.

Become part of the team helping global banks maintain their AML, financial crime, and regulatory compliance posture through cutting‑edge Actimize technology.

How will you make an impact?

As a Technical Manager, you will lead a team of highly skilled developers implementing Actimize solutions. You’ll collaborate with global SMEs, architects, and business analysts while working on the latest Actimize products.

Your work will directly impact major financial institutions as you guide teams delivering enterprise-grade solutions for AML, Financial Crime, and Payments Fraud across global markets.

You will:

• Lead and manage a team of engineers working on Actimize implementations, customizations, and configuration activities.

• Drive end-to-end delivery of releases by managing dependencies, risks, timelines, and quality.

• Act as a technical SME and point of contact for the team.

• Collaborate with R&D, Implementation, and Customer Support teams globally.

• Participate in recruitment and team expansion activities.

• Ensure high chargeability and productivity for yourself and your team.

• Support career growth for team members through mentorship, training, and challenging assignments.

• Conduct proactive performance management including 1:1s, coaching, and feedback.

• Ensure high-quality engineering practices across all delivery phases.

Responsibilities

• Manage and track team deliverables to ensure successful release execution.

• Ensure best‑in‑class engineering principles, quality reviews, and delivery processes.

• Provide technical leadership and guidance to the team.

• Oversee installation, customization, and configuration of complex on‑prem and multi‑tenant hosted Actimize solutions.

• Act as SME on Actimize components, detection logic, models, and integration workflows.

• Handle stakeholder communication and alignment across onsite/offshore teams.

• Directly participate in hiring and skill development planning.

• Collaborate closely with R&D and global implementation teams to resolve issues and optimize delivery outcomes.

• Drive operational improvements, deployment best practices, and continuous enhancements.

• Support global customer engagements on technical and delivery aspects.

Have you got what it takes?

Required Skills & Experience

• 14+ years of experience in software development or professional services.

• 3+ years of experience managing high‑performing engineering teams in BFSI product or services environments.

• Strong experience with Actimize implementation, configuration, deployment, and customizations.

• Hands‑on experience in SQL, Oracle, SQL Server, PostgreSQL.

• Understanding of Unix/Linux OS, scripting (Shell), and deployment processes.

• Experience working with complex high‑availability, scalable systems.

• Exposure to onshore/offshore engagement models.

• Strong stakeholder management and communication skills.

• Working knowledge of cloud platforms such as AWS, Azure, or GCP.

• Familiarity with tools such as GitHub, Jenkins, Docker, Kubernetes, Artifactory.

• Knowledge of Compliance, Banking, AML, IFM, or Financial Markets domain.

• Prior exposure to AML/IFM systems is a strong advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10367
Reporting into: Group Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.