Tech Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

How will you make an impact?

• Lead and grow a cross-suite, cross-division engineering team responsible for shared deployment assurance and automation platforms used across NICE R&D.

• Own the technical strategy, roadmap, and quality bar for internal automation tools and frameworks that enable reliable, scalable production deployments.

• Drive platform ownership for deployment assurance capabilities, including CI/CD integration, quality gates, and tooling that enable execution by partner teams.

• Lead the design and delivery of a division-wide AI testing agent/framework, enabling consistent testing practices and accelerating adoption across multiple product areas.

• Set direction for unifying automation frameworks, improving reuse, maintainability, and long-term sustainability across teams.

• Partner closely with R&D, DevOps, and dependent teams to remove blockers, align priorities, and support predictable, high-quality releases.

• Communicate clearly and consistently with stakeholders and leadership, providing visibility into status, risks, and recommendations.

Have you got what it takes?

• 5+ years of proven people-leadership experience, managing engineers and owning delivery for complex, cross-team initiatives.

• Strong hands-on engineering background with Java / C# / .NET/Python, and experience with TypeScript-based applications (e.g., Angular).

• Strong foundation in object-oriented design principles, including design patterns, testability, and maintainable architecture.

• Experience building and supporting internal engineering platforms or tools, including web-based services and automation frameworks.

• Solid understanding of CI/CD pipelines, deployment validation, and release automation, including quality gates and failure analysis.

• Experience with test automation frameworks (UI, API, integration), such as Playwright or equivalent.

• Proficiency with Git/GitHub workflows and Jira-based execution.

• Demonstrated ability to work effectively with global teams, with excellent written and verbal communication skills.

Nice to have

• Experience with cloud or containerized environments (AWS/Azure, Docker, Kubernetes).

• Scripting experience (PowerShell, Python, Groovy).

• Experience enabling platform adoption across multiple teams, including documentation, onboarding, and governance.

• Exposure to AI-assisted testing or developer productivity tooling.

Tech stack (current / expected exposure)

• Java

• C# / .NET (.NET Core)

• Angular / TypeScript

• Jenkins understanding

• Playwright and modern automation tooling

• Good to have PowerShell, Python, Groovy

• Internal databases and SQL

• Git/GitHub, CI/CD pipelines

• Jira

Requisition ID: 9628

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.