Tech Manager, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.

How will you make an impact?

• Work with the line of business to define the product roadmap and strategy.

• Assist in the development of short, medium, and long-term plans to achieve strategic objectives.

• Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products.

• Actively guide and mentor the team to develop features to meet functional, quality, security, operational and documentation requirements while obviating roadblocks.

• Drive and impact all current processes related to software development and improvements across the org as necessary.

• Manage all people aspects of the team, such as hiring, performance reviews, development plans, mentoring, promotions, etc.

• Provide worldwide support to our customers.

• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.

• Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload.

• Design and present projects to improve current process and overall platform.

Have you got what it takes?

• 12+ years of experience in Software Engineering.

• At least 5 years' experience in managing multiple teams of software developers.

• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise product ecosystem.

• Deep domain expertise in inbound / outbound Contact Center products covering development, testing and support of multi-tenant cloud-native Contact Center software delivered as-a-Service (CCaaS).

• Experience working in a global product software company for enterprise customers (Fortune 100 companies).

• Experience of product development using Java / Dot net technologies, performant APIs, Database technologies and web technologies.

• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.

• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).

• Familiar with Quality targets and SLAs for SaaS applications.

• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.

• Experience working abroad or with geographically distributed global teams is preferred.

• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.

• Deep experience with agile software development techniques and pitfalls.

• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10147

Reporting into: Director
Role Type: People Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.