Teamlead Key Account Management

Your daily workout:
Are you ready to transform the wellness industry into a business with us?

We are looking for a motivated and passionate Teamlead Key Account Management (m/f/d) to join our EGYM Wellpass team in Paris. In this role, you will lead a team of Key Account Managers, ensuring perfect customer retention and helping our clients become even more attractive employers. You will actively support people in engaging with sports and wellness while building strong, long-term relationships with your accounts.

If you are driven by account management, enjoy coaching a team, and want to make a real impact on workplace wellness, don’t miss this opportunity, apply now to join our team!

Your Responsibilities:

• Key Account Management & Team Leadership: You manage our most important key accounts (~60% of your time). You lead, coach, and develop your team (~40% of your time).

• Strategic Direction: You define strategic topics for Key Account Management and distribute projects beyond day-to-day business. You develop measurable concepts to scale KAM while aligning local needs with global strategy.

• Internal Collaboration: You foster close, constructive cooperation with all relevant departments. You ensure alignment across teams to support account growth.

• Scaling and Aligning KAM: You will develop measurable concepts to scale Key Account Management while aligning local needs with the global strategy.

• Team Development & Recruitment: You promote individual growth and autonomy of team members. You recruit new talents to optimally complement the team.

• High-Performing Team Culture: You motivate your team to achieve peak performance without overwhelming them. You ensure the team achieves more collectively than the sum of individual contributions.

• Growth & Goal Achievement: You build and expand the book of business with your team. You consistently achieve high-level business targets.

• 360° View & Risk Management: You maintain a comprehensive overview of all key accounts and growth strategies. You identify performance risks early and implement appropriate countermeasures.

Your fitness level:
• Leadership: At least 3 years of leadership experience in Customer Success or Account Management.

• Role Model & Collaboration: A strong role model function in daily work with the team, stakeholders and customers. Close collaboration with the Senior Director of Existing Business to align strategies and departmental development.

• Analytical Skills: Excellent analytical skills for precise status quo assessment and derivation of the right steps.

• Communication & Feedback: Clear communication and precise expectation setting within the team. Proactive identification and resolution of problems. A transparent feedback culture where you are open to constructive criticism yourself.

• Organization & Tools: High self-organization, passion for measurable success, and solid knowledge of Excel, common MS Office applications, and Salesforce. Fluent in French and English, both written and spoken.

Your training goal for your first 6 months:
• Retention Strategy: You align your team to a 12-month retention strategy based on business goals and customer needs.

• Product & Cross-Functional Collaboration: You gain a comprehensive understanding of the product and build close relationships with all relevant departments.

• Customer Relationships: You build initial relationships with all your existing customers.

• On-Site Support: You accompany a colleague to 2 on-site customer appointments.

• Performance & Goals: You achieve your goals for 2 months, both as a team and personally.

The equipment we provide:
• EGYM Wellpass subscription covered: Free access to a wide selection of sports and wellness clubs, with the possibility of sharing sessions with colleagues for more motivation and fun.

• Provided equipment: Laptop, screen, mouse, headset, and all necessary tools for optimal efficiency.

• Remote friendly: Possibility of working 2 days per week at the office and 3 days per week from home.

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform

• Alan health insurance: Health coverage with a 50% reimbursement

Your warm up plan:
• Discovery: 30–45 minute meeting with Dolihane, Talent Acquisition Manager, to discuss your motivations and career.

• Intro Meeting: 1-hour meeting with Martin, Senior Director Customer Success & Sales Operations, to present your background and expertise before the case study.

• Case Study: Prepare a case study at home in advance (1 week).

• Technical Interview: 3-hour meeting with Martin, Senior Director Customer Success & Sales Operations, and Verena, Head of Customer Growth, to discuss your approach, methods, and case study responses.

• Final Interview: Meeting with Johannes, SVP Sales, and Nicolas, General Manager Wellpass, to discuss strategic impact and team fit.

Contact Information:
Please upload your resume in English, indicating the job ID #1854.
Contact person: Dolihane Feddag