Teamlead IT Support (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Key Responsibilities

• Lead and support a team of IT technicians and support staff.
• Coordinate and oversee daily IT operations, ensuring high availability of systems.
• Manage and improve POS systems, order management platforms, reservation tools, and digital payment solutions specific to the restaurant business.
• Act as the liaison between IT and restaurant operations to ensure smooth technology integration.
• Identify process improvement opportunities and lead implementation.
• Oversee IT support requests and ensure timely resolutions.
• Develop and maintain documentation for systems, processes, and procedures.
• Assist in the rollout of new software or hardware across multiple restaurant locations if needed.
• Ensure network security, data integrity, and compliance with privacy regulations.
• Provide on-site support in Wilrijk, with possible visits to other branches if applicable. Requirements 
• Competitive salary and benefits.
• Opportunity to influence and shape IT infrastructure in a modernizing sector.
• Room for growth and leadership development.

 

• Proven experience in an IT leadership or senior support role.
• Background in IT within the hospitality or restaurant industry is highly preferred.
• Strong understanding of restaurant tech: POS systems (e.g., Lightspeed, Oracle Micros), kitchen displays, payment terminals, reservation systems, etc.
• Hands-on knowledge of networking, hardware, Windows/Mac systems, and cloud services.
• Excellent communication and organizational skills.
• Ability to manage a small team and multiple priorities efficiently.
• Fluent in Dutch and English; French is a plus.
• Based in or willing to commute to Wilrijk five times per week. What We Offer
• A dynamic working environment in a growing hospitality-focused business.

Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities