Teamlead Customer Success Management (all genders)

Your Mission:
Are you ready to redefine how businesses experience success in the energy and e‑mobility sector?
Apply now and become our Teamlead Customer Success Management (all genders) at reev.
reev is the leading B2B platform for charging infrastructure and energy management in the semi‑public sector. With over 7,000 customers across Europe, we empower businesses to operate smart and sustainable charging solutions. To achieve our vision of an integrated energy future, we’re looking for a strategic and results‑driven leader who ensures our customers continuously create measurable value from our platform.
As Teamlead Customer Success Management, you will be responsible for the strategic direction of how reev engages, retains, and expands its customer base. You will lead a talented team, shape how AI and automation elevate Customer Success across our markets, and position reev as an integrated energy partner for our clients.
In this role, you will:

• Own the Net Revenue Retention (NRR) metric, driving growth through expansion, upselling, and cross‑selling across our product portfolio.
• Ensure every customer realises long‑term value from reev – from onboarding to product adoption and continuous usage growth.
• Steer customer transformation from “charging infrastructure management” towards “integrated energy management,” ensuring consistent messaging and activation strategies in collaboration with Brand and Product.
• Lead and develop a team of Customer Success Managers and Key Account Managers, fostering a culture of ownership, collaboration, and customer‑centric excellence.
• Lead the introduction of AI‑driven automation to identify customer signals, optimise engagement, and scale communication across markets.
• Ensure cross‑functional alignment between CSM, Product, Sales, and Data to deliver actionable insights and continuously evolve our platform experience.

What you bring along:
• You have 3–5 years of experience in a B2B Customer Success, Account Management, or similar customer‑facing role within a SaaS or platform environment, ideally in a high‑growth or tech‑driven company.
• You are confident operating at both strategic and operational levels — from defining processes and KPIs to coaching your team.
• You bring a strong data and AI affinity, leveraging analytics and automation to make scalable, measurable decisions.
• You have a solid grasp of Customer Success models, lifecycle communication, and product‑led growth mechanics.
• You communicate fluently in German and English; additional European languages are a plus.
• You combine entrepreneurial thinking, integrity, and a genuine drive to create impact and build something that lasts.

Please apply even if you don’t meet every single requirement — if you’re passionate about building modern, intelligent Customer Success at scale, we want to hear from you!

What you can expect from us:
Culture @ reev
We foster a strong performance culture built on clear goals, ownership, and trust. Monthly team events and regular visits between our offices in Munich and Zagreb strengthen our team spirit and connection.
Working @ reev
Our office in Munich offers space for collaboration, creativity, and celebrating shared success. For this role, we expect you to be on‑site at least three days per week.
Benefits @ reev
• 28 vacation days per year to recharge and refocus.
• Free access to the nilo platform with sessions led by psychologists or business coaches.
• JobRad, a subsidised public transport ticket, or an EGYM Wellpass membership — you choose what fits best.
• An annual learning budget of €1,000 plus internal development opportunities.

Benefits may vary depending on location.