Team Manager, Sales Order Management

We are looking for a dynamic, inclusive, and people‑focused Team Leader to oversee our Sales Order Management (SOM) operations for the AMERS region. In this role, you will ensuring accurate order preparation, order management, billing, and order fulfillment for a key portfolio of segment customers. You will partner closely with regional stakeholders to deliver an exceptional customer experience while driving operational excellence within our OTC function.

What You Will Do

Lead & Inspire

• Manage and develop a high‑performing Order Management or Order Fulfillment team.
• Mentor, coach, and conduct performance management for team members.
• Foster a collaborative, inclusive, and continuous‑improvement–oriented team culture.

Operational Excellence

• Oversee order processing activities to ensure accuracy, efficiency, and compliance with internal controls.
• Manage customer queries with professionalism and a service‑first mindset, ensuring timely resolution.
• Coordinate team meetings, track action items, and follow up to ensure customer requirements are met.

Stakeholder Collaboration

• Partner with regional teams, Knowledge Specialists, Finance, Credit Management, and GTM stakeholders.
• Work closely with Learning, Process, and Compliance teams to ensure staff are properly trained.
• Escalate issues or delays as required to meet service, quality, and volume targets.

Continuous Improvement

• Identify opportunities to enhance workflows, tools, and systems.
• Support or lead large-scale projects impacting internal operations and external customers.
• Balance resources to optimize performance and drive employee engagement.

Scope & Impact

• Direct leadership of 10+ team members, including Knowledge Specialists.
• Ownership of team performance, service delivery, and customer experience.
• Significant involvement in cross‑functional initiatives and operational improvements.
• Focus on people leadership rather than transactional processing.

Why Join Us

We offer a workplace where inclusion, respect, and professional growth are at the core of our culture.

You can expect:

• A diverse, collaborative environment where every voice matters.
• Continuous learning and professional development opportunities.
• Flexible working hours to support work–life balance.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.

Required Skills & Experience

• Proven continuous improvement mindset.
• Experience managing through periods of business or process change.
• Ability to lead a team independently with minimal supervision.
• Strong communication skills and ability to engage at all organizational levels.
• Ability to manage multiple priorities with strong judgment on escalation.
• Excellent interpersonal skills and willingness to share knowledge.
• Ability to perform effectively under time pressure and meet strict deadlines.

Preferred Qualifications

• University degree or equivalent professional experience.
• 2–3 years of experience in a senior specialist or lead role.
• Experience within Order to Cash or Customer Service operations.
• Understanding of order management and billing processes.
• Familiarity with relevant customers, products, and market environments.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.