Team Manager - Merchant Lending

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

The Team Manager will Manage with effectiveness and efficiency a team portfolio of customers with the strict minimum risk acceptance level by selling the different products of the company. The Por supervisor remains responsible of the portfolio activities of his/her team from promotion, loan assessment, disbursement collection and complete recovery. He/she is also responsible for having a good relationship with FairMoney’s clients and encourage them to buy all the products they are qualified for.
Key Responsibilities

Loan Officer Supervision

• Manage Team of Portfolio managers play a team leadership role that motivates team members to achieve excellence
• Ensure that individual loan officers on team meet monthly disbursement objectives.
• Ensure that individual loan officers on team meet monthly quality targets by maintaining a very strict minimum risk level.
• Monitor performance to make sure that every team member is performing to the optimum level and ensure that the policy and procedures are respected.
• Conduct pre-disbursement field visits with loan officers on team.
• Monitor daily repayment.
• Support loan officers with loan recovery, client acquisition.
• Approving loans when approval authorities are granted.
• Assessing periodically the performance of his/her team member for decision making.
• Support the area manager or the state manager in building a good working environment.
• Represent the institution towards active and potential partners with dignity and pride.

Training

• Provide regular training for loan officers on team
• Coach and mentor loan officers

Reporting

• Prepare daily reports on individual loan officer performance
• Other tasks as assigned.

Requirements:
• HND/Bachelor’s Degree in Sales and Marketing or related fields.
• A minimum of 6 years of experience in Loan Sales / Portfolio Management and team management
• Ability to motivate a team of Sales Managers for performance.
• Extremely flexible, result-oriented, and hardworking with a strong track record of success.
• Ability to self-motivate and manage self.
• Good communication and interpersonal skills.
• High level of integrity
• Dynamic and motivated and individuals who like to work outdoors.
• Target Driven

Benefits:
• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes.
• Technical interview with the hiring manager for 30 to 60 minutes.