Team Manager - Full Time

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

To attract those who successfully started their development in managerial role and would like to continue mastering their leadership skills by managing high performing teams of Game Presenters and add value to our thriving business by bringing best practices and fresh ideas from various industries. 

 

As a Team Manager at Evolution you will: 

• Manage, supervise, coach and engage team of Game Presenters, thus building strong team spirit. 

• Develop the team organizing and leading trainings according to current needs. 

• On-board newcomers, thus ensuring flawless employee experience from the very start. 

• Handle disciplinary cases and manage ad hoc situations. 

• Continuously manage team so to deliver required results. 

• Manage various requests of team members and handle them on a timely manner. 

• Establish and foster cross departmental cooperation. 

• Analyze employee data and manage monthly bonus distribution. 

• Work with company’s internal systems (JIRA, TTS, WIKI, etc.). 

• Manage projects set by direct managers proposing initiatives that would benefit department.

 

 

 

 

• Please ensure all applications are submitted by Friday, 15th of May at 11:00 AM (Malta time).

 

 

Requirements: 

• Strong communication in English (verbal and written). 

• Successfully passed your probation period .

• Speaking one, or more, of the following languages will be an advantage: Swedish, Danish, Greek, Norwegian, Turkish, Arabic, French.
• Higher education would be considered an asset.

• Internal applicants with adequate time and experience in their current role will be prioritized.

• Team management experience focused on customer Service-related field will be considered as an advantage but is not mandatory. Good potential to lead, develop, motivate and engage team members. 

• Strong leadership skills always followed by a professional and open-minded personality and ability to maintain strict confidentiality. 

• Strong knowledge of Microsoft Office Suite (Excel, Word). 

• Ability to create reports, professional documents, and compelling presentations, using tools like PowerPoint or Canva. 

• Able to communicate clearly with staff, communicating effectively to establish cooperative linkages amongst the team. The knack for helping resolve interpersonal and interdepartmental issues. 

• Performance Analysis & Process Improvement – Ability to analyze KPIs, identify trends, and propose solutions for increased efficiency.  

• A keen skill for multi-tasking along with excellent problem-solving skills. 

• An approachable, energetic presence thriving in a high-pressure environment. A diverse understanding of the complexity and dynamics of working within a multicultural environment. 

• A great work ethic. Excellent hospitality and customer service oriented. 

• Have the same company values: Alive, Do it Right and Work Together. 

• Lead by example with a great team spirit.

• Professional and personal development; 

• Competitive remuneration package and company benefits:

• Opportunities to participate and lead team management projects; 

• International and dynamic working environment;