Team Leader, Rehabilitation & Recoveries x2

StandardBankGroup

Windhoek, , Namibia permanent

Posted: March 17, 2026

Required Skills

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead, manage and control collection strategies, and to empower staff to maximize collection effectiveness and efficiency.

• A Bachelor’s Degree in Business or related.
• A Postgraduate Diploma will be an advantage
• A Driver's License non-negotiable.

Experience: 

• 5 years collection experience 5 of which 2 years should be leadership experience. 

Key Impact Areas:

• Conduct regular workflow audits to identify trends, patterns or exceptions of workflow by being operationally involved and monitoring Rehabilitation Call Centre Calls that could influence the operational strategy.
• Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
• Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
• Identify training needs by conducting regular skills gap analysis and upskill staff through facilitating upskilling workshops to improve their overall effectiveness.
• Grow the Rehabilitation talent pool by coaching and developing Rehabilitation Officers for sustainable and resilient succession due to the high staff turnover.

Behavioural Competencies:

• Directing People
• Empowering Individuals
• Interpreting Data
• Making Decisions
• Resolving Conflict

Technical Competencies:

• Coaching and Mentoring
• Electronic Communications & Devices
• Knowledge of P&C Policies & Procedures
• Performance Management
• Query Resolution

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