Team Leader Order Handling

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group focuses on technologies, components and sustainable solutions for sophisticated production processes in diverse end-user markets promoting a team-building atmosphere where everyone is treated with respect.

Responsibilities / Tasks

At GEA Bakery, we are seeking a dynamic and forward‑looking individual to join our organization as Team Leader Order Handling.
Reporting to the Service Department Manager, the successful candidate will:

• Lead and coordinate the plant Order Handling team, ensuring operational efficiency and high standards of quality.

• Oversee and manage the complete order lifecycle, ensuring accuracy, timeliness, and compliance with internal processes.

• Act as a key interface with multiple functions (Service, Engineering, Logistics, Sales, Procurement, Finance) to ensure seamless information flow and maximum customer satisfaction.

• Support the continuous growth of the business by identifying opportunities for process optimization, efficiency improvements, and value-driven solutions.

How you’ll make an impact

• Lead team activities to ensure efficient, accurate, and customer‑centric Order Handling operations.

• Analyze Order Handling workflows and processes, identifying gaps and implementing operational best practices.

• Collaborate with Region and Countries teams to harmonize procedures and align order‑handling activities with global strategies.

• When required, conduct plant or customer site visits to monitor needs, order status, and operational issues.

• Translate customer requirements into clear, timely, and technically coherent Order Handling activities.

Expected outcomes

• A streamlined, accurate, and customer‑oriented Order Handling process.

• Business growth enabled by efficient and reliable order management.

• Increased customer satisfaction through clear communication, consistent timelines, and strong cross‑functional coordination.

Your Profile / Qualifications

What sets you up for success

• Solid experience in Order Handling, Technical Customer Service, Service Sales, or Technical Support, ideally in industrial or food processing equipment.

• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.

• Understanding of plant engineering, machinery, and production processes.

• Fluent in Italian and English; additional languages are an advantage.

• Strong proficiency in SAP is highly recommended.

• Strong negotiation, analytical, and problem‑solving abilities.

• Independent, proactive, and customer-oriented mindset.

• Demonstrated leadership capabilities, with experience in team coordination and strategic thinking.

• University degree in a technical or commercial field (engineering preferred).

What We Value

• Respectful and collaborative interactions across all organizational levels.

• Ability to simplify complex technical matters and present clear, actionable solutions.

• Passion for innovation and openness to change.

• A practical, hands‑on approach to customer service, supported by a solid technical foundation.

Ready to engineer a better world with us?

Apply today and let’s build something extraordinary together.

Did we spark your interest?
Then please click apply above to access our guided application process.