Team Leader Order Coordination - Sales

At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.  

Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful. 

Based in our Munich headquarters, our Order Coordination Teams play a crucial role in supporting our sales operations and support teams worldwide.

We are on the lookout for a proactive, resilient, and energetic individual to lead our team supporting the sales operations.

As a Team Leader for Order Coordination, you will:

• Lead and inspire a team of 8 order coordinators
• Facilitate daily task interactions and provide training, serving as the point of escalation for team members
• Generate and present periodic management reports
• Efficiently manage workload to ensure daily task completion
• Implement and monitor continuous improvement initiatives
• Ensure on-time delivery of our products at customer sites
• Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
• Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
• Engage in daily correspondence with international colleagues, fostering seamless order handling
• Participate in Brainlab's Leadership program to enhance your leadership skills

To thrive in this role, you should possess:

• A background in business administration
• Strong organizational and general business process understanding
• Experience in a service-oriented and international environment, such as sales support or customer service
• Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
• Innovative forward-thinking leadership skills
• A good sense of humor and motivation to get things done
• Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
• Ability to multitask and quickly shift priorities between systems and tasks
• Excellent verbal and written communication skills
• IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)
• Ability to learn and adapt to various software systems
• Business fluency in German and English

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner "BikeLeasing"
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. 

Contact person: Leonie von Leoprechting