Team Leader - MHFS - Internal applicants only

INTERNAL APPLICANTS ONLY

TEAM LEADER - MENTAL HEALTH FLOATING SUPPORT - DONCASTER 

Location: DN5 4HZ

Salary: £30,104.00 per annum

Contract Type: Full-time, Permanent

Main Purpose: To assist the Service Manager in overseeing the Mental Health Floating Support service and the supported living service at Morley Road in accordance with Target Housing policies and procedures.

Job Purpose / Key Responsibilities:

Supervise, support, and mentor staff, ensuring competence and high-quality service delivery.

Monitor performance against KPIs and quality standards, addressing issues proactively.

Plan and follow up on actions from team, partnership, and referral meetings.

Act as an ambassador for Target Housing, promoting the service and organizational values.

Assist the Service Manager with audits, compliance, and service improvement initiatives.

Support community outreach, including early intervention with mental health services and facilitating access to suitable housing.

Ensure service users with care needs are signposted and supported through assessments.

Maintain adequate staffing levels and cover sessions as required.

Investigate complaints and implement improvements.

Oversee referrals, allocations, tenancy compliance, and risk management.

Monitor service delivery, support uptake, and maintain accurate records.

Liaise with external agencies, stakeholders, and commissioners, preparing reports as needed.

Ensure Health & Safety compliance and keep up-to-date with relevant legislation and good practice.

Mediate tenant or neighbour disputes in line with organizational policies.

Perform other duties as required to support the aims of Target Housing.

Person Specification:

Experience supporting vulnerable clients, including those with mental health needs.

Knowledge of mental health, capacity, care, and housing legislation (Mental Health Act 2005, Mental Capacity Act 2008, Care Act 2014, Duty to Refer).

Strong people and project management skills, with ability to meet deadlines and KPIs.

Attention to detail and accuracy in all tasks.

Competencies:

Customer Focus (Critical)

Developing & Coaching Others (Critical)

Planning & Organising (Critical)

Confidence & Judgement (Very Important)

Integrity (Critical)

Communication & Influencing (Very Important)

Team Work (Very Important)

Technical (Important)

Equality, Diversity and Inclusion:

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Please reach out to Jordan Robinson for more information.