Team Leader

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Hub Manager

Purpose of the role:

• Lead and manage the Takealot Delivery Team (TDT) within the Johannesburg Distribution Centre to ensure efficient, safe, and timely delivery operations

• Drive team performance to meet operational KPIs, service levels, and quality standards

• Support continuous improvement initiatives and ensure compliance with company policies and health and safety standards.

Your responsibilities can include:

• Lead and manage the TDT team to ensure timely and accurate delivery operations at the Johannesburg Distribution Centre.

• Allocate daily tasks and optimise team workload to meet delivery targets and SLAs.

• Monitor team performance through KPIs and take corrective actions to improve productivity and quality

• Coach, develop, and motivate team members to maintain high levels of engagement and performance.

• Manage shift planning, attendance, and staffing levels to ensure operational efficiency.

• Ensure strict compliance with health, safety, and environmental (HSE) standards within the team

• Resolve operational issues, conflicts, and escalations promptly and effectively.

• Collaborate with internal departments to ensure smooth coordination of delivery and warehouse activities

• Drive continuous improvement initiatives to enhance process efficiency and customer satisfaction

• Maintain accurate records and prepare reports on team performance and operational metrics

• Investigate, document, and report on damages, warehouse losses, missing parcels, and other operational discrepancies, ensuring corrective and preventative measures are implemented

• Ensure all loss and damage investigations are completed within required timelines and communicated to relevant stakeholders

• Consistently meet or exceed daily delivery targets and service level agreements (SLAs).

• Maintain high team productivity and quality standards with minimal errors or delays

• Effective management of staffing and shift schedules to ensure full operational coverage

• A motivated, well-trained, and engaged TDT team driving operational excellence

• Compliance with all health, safety, and environmental regulations within the team

• Timely resolution of operational challenges and escalations to minimize disruptions

• Accurate and timely reporting on team performance and key operational metrics

• Continuous improvement initiatives successfully implemented, leading to enhanced delivery efficiency and customer satisfaction

Qualifications and experience:

• Matric certificate or equivalent

• Diploma or qualification in Logistics, Supply Chain Management, Operations Management, or related field preferred but not mandatory

• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations.

• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment

• Proven track record of managing teams and achieving operational targets

• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations

• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment

• Proven track record of managing teams and achieving operational targets

Attributes required :

• Strong leadership and people management skills

• Effective communication and interpersonal skills

• Performance monitoring and coaching

• Operational planning and resource allocation

• Problem-solving and conflict resolution

• Time management and prioritisation in high-pressure environments

• Report writing and data interpretation for operational decision-making

• Proficiency in using Microsoft Office Suite (Excel,Word, Outlook) and logistics reporting tools

• Ability to conduct investigations into damages, losses, and service failures

• Negotiation and influencing skills when dealing with internal and external stakeholders

Knowledge:

• Delivery and transport operations processes

• Warehouse management systems (WMS) and logistics software

• Health, Safety, and Environmental (HSE) regulations and compliance

• Customer service principles in logistics and delivery

• Company policies and disciplinary procedures related to staff management

Abilities:

• Motivate and develop a diverse team

• Analyse operational data to identify opportunities for improvement

• Manage multiple priorities in a fast-paced environment

• Adapt quickly to changing operational demands

• Collaborate effectively across teams and departments

• Maintain high attention to detail and accuracy in reporting and operational execution

• Make sound, timely decisions based on operational needs and company objectives

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation

• Advanced technology: Work with cutting-edge systems in a fast-paced environment

• Career growth: Thrive in an agile space that champions continuous improvement

• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.