Team Leader – Impact Events

This role is part of the Hamilton City Council Destinations group. This group deliver thriving events, attractions, and destinations – Hamilton Gardens, Waikato Museum, Te Kaaroro Nature Precinct, and H3 venues (Claudelands Events Centre, FMG Stadium Waikato and Seddon Park).

All our functions within the group have a clear role to play in promoting Kirikiriroa Hamilton as a great place to live or visit. Through our work, we strive to ensure the city has a thriving event scene and world-class destinations, bringing economic, cultural and social benefits to our city. ​We align to one of Council's main priorities – a fun city with lots to do!

To find out more about H3, click here.

He angituutanga: The opportunity 

We have an exciting opportunity for a Team Leader – Impact Events, someone who can guide our team, build strong relationships, and help shape unforgettable experiences across Hamilton’s premier venues.

Day to day you will be: 

Lead a High-Impact Event Team - Coach, support, and empower a superstar team by aligning work to capability and experience, and ensure consistent, high‑quality delivery across a complex portfolio of major events. You’ll work closely with the Event Delivery Manager to set clear expectations and role‑model what great looks like.

Build Awesome Client Relationships - You’ll be the friendly face for promoters, organisers, and H3 partners, helping to shape event goals, build strong relationships, and keep everyone in the loop. You’ll team up with Business Development and Marketing to bring events to life, create great content, and keep communication flowing smoothly. And when tricky challenges pop up, you’ll jump in as the first point of escalation, solving issues quickly and confidently.

Plan Events People Remember - From budgets and production to floorplans, catering, security, and suppliers, you’ll be across every detail. You’ll also keep everything safe, compliant, and ready for whatever unexpected twists live events throw at you.

Own the Ticketing - You’ll lead ticket builds, pricing strategies, on-sale activity, and seating maps in collaboration with H3 ticketing and clients, plus keep a close eye on sales and help boost audience reach. After the show, you’ll oversee ticketing settlements to wrap things up neatly.

Run the Show On the Day - Overseeing all stages of event execution, set up, front and back of house, briefings, staffing, crowd movement, safety, parking, and more, even stepping into the Control Room solo when needed and making confident decisions in high-pressure moments.

Keep Us Organised and On Track - You’ll handle purchase orders, financial reconciliation, and tidy, accurate record keeping in Momentus.

Drive Collaboration & Continuous Improvement - Working across teams, you'll break down silos, solve problems, and always look for ways to do things smarter, smoother, and better. 

Reflect and Review - After each event, you’ll gather feedback, report on what went well (and what didn’t), and feed those learnings into future events so we’re always raising the bar.

If you’re excited about shaping unforgettable experiences, leading a talented team, and being part of Hamilton’s growing event space, we’d love to hear from you.

Oo puumanawa me oo wheako | Your skills and experience

You'll be someone who brings their best self every day and lifts others up while they do it.

You’ll be a natural people-leader with:

• 5+ years delivering large-scale public events
• Experience leading teams in high-stakes, fast-paced environments
• Strong financial and commercial acumen
• A knack for crowd management, operational coordination, and stakeholder engagement
• Deep knowledge of event compliance, safety, permits, and industry best practice
• Skill across ticketing platforms, event management software, and digital tools
• The calm, confident presence to lead through pressure, surprises, and the occasional curveball
• A degree in Event Management, Business, Hospitality, or similar (or equivalent experience)

Most importantly, you care about people, experiences, community, and continuous improvement.

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $100K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 23/02/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. This role is Safety Sensitive so a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. 

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.