Team Lead, System Access Management, Temporary

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We are looking to fill an opening for a Team Lead, System Access Management to join our our Technology Support Services Team.

Reporting to the Senior Manager, Technology Support Services the Team Lead, System Access Management leads a dedicated access management team supporting a high-profile, revenue-critical client environment. This role will be focused on delivering white-glove service, meeting strict SLA’s, improving turnaround times, and ensuring a seamless onboarding/offboarding experience for clients.

This role is critical to maintaining client trust, protecting service reputation, and stabilizing operations during a high-demand period.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

• Lead a dedicated system access management Team providing provisioning, de-provisioning, and role change access ensuring seamless onboarding/offboarding experiences that minimize business disruption
• Collaborate with high-value clients ensuring reliable, responsive, high-quality access management service delivery while stabilizing operations during a period of high demand
• Deliver high-touch service for a high-profile client environment
• Ensure accurate and timely onboarding/offboarding of advisors, clients and investors
• Act as the primary escalation point for stakeholders and handle sensitive escalations with professionalism and urgency while maintaining strong relationships
• Lead daily standups to review queue health, backlog trends, urgent onboarding and SLA risks
• Monitor and maintain daily service metrics including strict SLA adherence, MTTR, backlog levels, ticket quality and client satisfaction indicators
• Drive continuous improvement in intake processes and request templates
• Establish high standards for documentation, communications and request clarity
• Build trust through proactive communication and transparency with the stakeholders and team
• Provide regular service health updates to leadership and business
• Manage intake queues, backlog and prioritization in adherence to the SLAs. and effectively co-ordinate workload distribution across team
• Build reporting dashboards and provide weekly service reports to leadership
• Partner with project managers on onboarding waves and support client initiatives, migrations and access changes
• Ensure resource planning during peak migration periods
• Provide coaching to the direct team while maintaining morale during high pressure periods

Requirements:
Your experience and skills:

• Bachelor’s degree in computer science, Information Security, or related field (or equivalent experience)
• 6+ years of experience in Access Management/IAM Service Desk leadership
• Experience supporting high-profile or enterprise clients
• Strong queue management and SLA delivery experience
• Excellent stakeholder communication skills
• Experience in supporting access management in financial services, regulated or enterprise environment
• Strong presentation and reporting skills (Power point, Excel, Power BI)
• Strong understanding of RBAC, least privilege, and segregation of duties principles
• Familiarity with Active Directory / Azure AD / LDAP (user and group management)
• Experience with IAM tools (e.g., SailPoint, Saviynt, CyberArk, Okta, Entra ID)
• Familiarity with compliance frameworks (e.g., SOX, GDPR, HIPAA)
• Ability to work independently and collaboratively in a fast-paced environment
• Experience with Broadridge/Dataphile required
• Strong organizational and time management skills
• Strong attention to detail, problem solving and analytical skills
• Ability to work independently and task prioritization under pressure
• Strong commitment to customer service
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Knowledge of ITIL processes/tools like Service Desk Plus, Service Now is preferred
• IAM certifications are an asset

Benefits:
Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $100,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.