Team Lead Rider Engagement

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Scope

● Monitor and improve Rider Performance and Compliance

● Lead Rider Recruitment for the allocated zones

● Lead a Team of Rider Coordinators and/or Rider Captains

● Manage rider roster with proper allocation of shifts/breaks/off-days etc

● Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

● Inventory management and usage compliance of Rider equipment

● Groom rider quality (behavior, appearance, professionalism, presentational, etc)

● Setting up a performance improvement plan to improve the performance of low-performing riders

● Reduce rider complaints originating from customers

● Monitor rider's performance on an individual level and be responsible for coaching/warning riders

● Audits fleet appearance & rider behavior via on-ground visits

 

Skills & Qualifications needed:

• Bachelor's Degree

• 2-3 years of experience in the food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

• Strong communication skills, both written and verbal. English and Arabic.

• Influencer and negotiator with good public speaking and presentation skills

• People management skills: Experience in managing bigger groups of people