Team Lead Rider Engagement

DeliveryHero

Cairo, Cairo Governorate, Egypt permanent

Posted: January 27, 2025

Quick Summary

We are looking for a Team Lead Rider Engagement role to join our team in Cairo, Egypt, where you will be responsible for monitoring rider performance in real-time and taking ownership of rider performance. You will work with coordinators to solve problems and track rider performance on a daily basis, and will be a key member of our delivery team. This is a great opportunity to work with a global company and contribute to our mission to deliver an amazing experience to our riders.

Job Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s On Your Plate?

• Location: Egypt

• Align with riders to solve problems in real-time & monitor them on a daily basis.

• Tracking rider performance with coordinators and taking ownership of rider performance.

• Weekly zone meeting with riders.

• Assisting dispatchers with rider issues via communication channels.

• Ensures compliance of rider equipment/branding usage.

• Directs, optimizes, and coordinates full order cycle.

• Support riders in any problem they face by providing 100% live operation support.

• Ownership of SOPs’ violation within the fleet

• Ensuring 100% fleet hygiene quality.

• Provide support to third-party logistics by ensuring “working hours” exercises are being

• completed to meet daily/weekly forecasted supply targets.

What Did We Order?

• Prior experience in the logistics field (1 year minimum).

• Knowledge of “last mile logistics” & “in-house operations”.

• Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)

• Arabic speaker, English is a plus

• Holder of valid Qatari driving license (light vehicle) or willing to get one.

• Ability to work under pressure, multitask & work on rotational shifts.

• A people-person who can interact with a big team of riders.

• Possess good time management & resource planning skills.

• Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.