Team Lead - Refunds

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Team Lead Refunds, India, this role is responsible for the supporting staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within Patient Financial Services. The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. Responsibilities may include the following and other duties may be assigned: As a Team Lead Refunds, you will work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate. To review and verify refund requests against patient and insurance accounts, ensuring correct identification of credit balances and overpayments for processing Evaluate credit balances in patient and insurance accounts to determine refund eligibility. Initiate, process, and document refunds based on payer contracts, internal policies, and regulatory requirements. Monitor trends in refund requests and identify root causes to proactively reduce future overpayments or processing errors. Required Knowledge and Experience: Bachelor’s degree in business or accounting major is preferred. 8+ years of experience insurance verification in a healthcare setting or in billing and/or insurance collections. Experience leading a team or project and working as a subject matter expert. Demonstrated ability to prioritize work, handling daily and multiple tasks to completion within the time allotted. Experience with various insurance plans offered by both government and commercial insurances (i.e., PPO, HMO, EPO, POS, Medicare, Medicaid, HRA’s) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination. Experience with medical billing and collections terminology – CPT, HCPCS and ICD-9 coding. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here