Team Lead Onboarding Specialists

Start date: ASAP
Based in Barcelona, hybrid role.

The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets.️

The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction.

What will be your impact:

Team Leadership & Performance

Lead and develop a team of Onboarding Specialists across markets

Own team performance: onboarding volume, CSAT, time to go live, 90-day jump

Drive growth through coaching, feedback, and performance reviews

Operational Excellence

Ensure consistent onboarding execution across all markets

Guarantee adherence to onboarding standards : full setup, migrations, go live readiness, clean handover to Account Managers

Prioritize and arbitrate in case of capacity constraints or complex cases

Act as an escalation point for high impact or sensitive onboardings

Process & Scalability

Structure, document, and continuously improve onboarding processes

Identify recurring friction points : migration, billing, app, widget, CQA

Work closely with Migration, Product, Care, and Customer Experience teams to improve the onboarding experience

Standardize best practices across markets

Revenue & Customer Impact

Contribute directly to securing New MRR

Reduce early churn through high-quality onboarding

Proactively drive jump prevention, segmentation, and onboarding prioritization

Collaborate closely with Country Managers, CS Leads, and Account Managers

Reporting & Alignment

Track and analyze team onboarding KPIs

Provide visibility on capacity and delivery by market

Anticipate hiring and workload needs

Share structured insights with Customer Growth leadership

You would be great fit if you have:

Proven experience in onboarding, implementation, or customer success within a SaaS environment

First management experience or strong leadership potential

Strong understanding of complex topics : migrations, billing, integrations

Process driven and results oriented mindset

Excellent cross functional communication skills

Comfortable working in a multi market, fast growing environment

What We Offer

Vibrant office in Passatge St. Joan, Barcelona
Hybrid work, with 1 remote day per week.
Work from anywhere – Travel & work remotely for up to 15 days per year.
‍️ Fitness perks – Exclusive gym benefits tailored for you.
️ Health insurance – Fully covered by us.
Team culture & socials – Join after-work events and team outings.
‍️ Team building & sports – Connect with your teammates through fun activities.
️ Paid sick leave – Because your health comes first.

Who we are?

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Here’s what to expect in our hiring process:

First chat with Charlotte, Talent Acquisition (30 min)

Interview with Taninna, CSM Manager (30 min)

Interview with Kevin, VP Customer and Growth

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you