Team Lead, Inspections

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well-poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market. Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market.

With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in originations and servicing and offer online real estate platforms for consumers and investors. Founded in 2009, we continue to grow globally and add to our team of seasoned industry experts, innovators and collaborators relentlessly focused on driving results. Our workplace is fast-paced, as we’re constantly evolving to meet the needs of the industry and the customers we serve. Altisource is driving global software innovation, with an end goal of causing major disruption in the financial services industry and beyond.

 

 

Lead and manage a team of associates to achieve key objectives:

• Oversee the Recruiting, Expediting, Video Inspection, and Quality Control (QC) queues of the Inspection team, ensuring adherence to SLAs and quality standards.
• Track team performance metrics, using data-driven insights to improve operational efficiency, enhance inspection quality, and reduce turnaround times.
• Assign inspection tasks and prioritize work based on workload and deadlines.
• Collaborate with cross-functional teams across locations to resolve issues or challenges during the inspection process.
• Communicate effectively with internal and external clients to ensure smooth workflow in the inspection department.
• Serve as the subject matter expert and act as the communication link between staff members and customers as needed.
• Address and resolve inspection-related issues or escalations promptly.
• Monitor daily production reports to ensure the team meets both production and quality targets.
• Provide leadership and guidance to foster a positive and productive work environment.
• Manage multiple projects simultaneously, consistently meeting deadlines and delivering high-quality results within set timeframes.
• Analyze datasets to extract meaningful insights and make informed decisions.
• Perform staffing data analysis to ensure adequate staffing levels to handle expected volumes.
• Take on additional duties as required.

• Bachelor's Degree preferred.
• Minimum of 3 years of experience in team management within a related field.
• Strong managerial, organizational, and leadership skills.
• Excellent analytical, communication, and interpersonal skills.
• Proficient in Microsoft Office Suite or similar software.
• Detail-oriented with a focus on compliance with SOPs.
• Open to continuous learning and professional development.

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
• Bonus Potential – if you go above and beyond, you should be rewarded

Good Health

• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity