Team Lead | Healthcare Account | Get a 21k Signing Bonus

ISTA Personnel Solutions

Makati, Metro Manila, Philippines contract

Posted: May 1, 2026

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Function specific roles and responsibilities:

• Overseeing agents following protocols for pulling and entering products from the product spreadsheet into the system
• Training and guiding team members on order entry procedures, system use, and workflow management.
• Monitoring productivity, accuracy, and adherence to standards within the team; provide constructive feedback and coaching.
• Resolving escalated issues or discrepancies in the order entry process, ensuring all orders meet compliance and quality standards.
• Collaborating with other departments to address challenges and improve order management processes.

Requirements:
• At least 1 year BPO experience handling any healthcare campaign
• At least 6 months Team lead / Supervisory experience
• Proficient in using MS Tools (Word, Excel, Outlook)
• Excellent verbal and written English skills
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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