Team Lead for Medical Billing | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Medical Billing

• Perform cash posting and accurately reconcile payments.
• Update patient census and maintain accurate billing records.
• Conduct triple-check verification to ensure billing accuracy and compliance.
• Manage Medicaid and Managed Medicaid aging reports and follow up on outstanding claims.
• Handle Medicare aging reports and ensure timely claim resolution.
• Identify and resolve billing discrepancies, denials, and payment delays.
• Maintain compliance with healthcare billing regulations and payer requirements.
• Collaborate with internal teams to ensure accurate documentation and billing processes.

Requirements:
• 1 - 2 years BPO experience in a US Healthcare account
• At least 6 months of team lead / supervisory experience
• Good working knowledge with Medicare and Medicaid
• Knowledge with Cash Postings
• Excellent verbal & written English skills
• Strong problem-solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems & relevant software
• Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives