Team Lead, Customer Onboarding

Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.

Why Join Eve:
As a Team Lead Onboarding Manager, you'll lead our customer onboarding function while ensuring exceptional customer success and adoption of Eve's solutions. You'll manage and mentor a team of onboarding specialists, develop scalable processes, and work directly with strategic customers to drive implementation excellence and maximize value from our legal AI technology.

What You Will Accomplish::
• Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
• Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
• Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer
• Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams
• Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
• Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
• Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
• Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution

What We Are Looking For::
• Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
• Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
• Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth
• Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels
• Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements
• Team Development: Track record of hiring, coaching, and developing high-performing customer success teams

You Will Thrive In This Role If You Have::
• Experience in legal tech, AI, or data-driven enterprise products
• Passion for building and leading teams while maintaining hands-on customer engagement
• Excellence in program management with demonstrated ability to manage multiple strategic initiatives
• Change management experience in fast-paced, high-growth environments
• Strong dedication to operational excellence and continuous improvement
• Ability to balance strategic thinking with tactical execution

Benefits:
• Competitive Salary & Equity
• 401(k) Program & company match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• In-Office/Home Office Setup Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks