Team Lead Customer Onboarding (m/w/d) | Scaling Phase

Confidential

Berlin, Berlin, Allemagne permanent

Posted: April 13, 2026

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Quick Summary

Du steuerst die Onboarding-Pipeline unserer Kunden. Deine Rolle vereint 40 % operative Arbeit mit strategischem Projektmanagement und Teamführung: Du initiierst und treibst Prozessverbesserungen in enger Zusammenarbeit anderen Teams voran. Unterstützt durch unseren Head of Onboarding Max, der dich bei deiner Management-Entwicklung begleitet.

Required Skills

Customer Service Process Optimization Project Management Team Leadership Cross-functional Collaboration Personnel Onboarding Performance Management Innovation Deutsch-Englisch Kommunikation

Job Description

In a nutshell:

Deine Aussichten:

• Vergütung von 55.000€ - 60.000€

• Matera Benefits: vergünstigte Mitgliedschaft für den Urban Sports Club

• Lunch-Gutscheine

• ÖPNV-Zuschuss

• 30 Tage Urlaub + Menstrual Leave

• Eigenverantwortliches Arbeiten mit Gestaltungsfreiraum

• Steile Lernkurve in einem aufstrebenden SaaS Start-up

• Ambitioniertes Team, bei dem der Spaß auch nicht zu kurz kommt:)

Deine Rolle bei Matera:

• Du führst ein Team aus 4 FTEs sowie 3 Studierenden.

• In enger Zusammenarbeit mit den Teams Care und Product treibst du Prozessoptimierungen voran.

• Du stellst ein effizientes und qualitativ hochwertiges Onboarding sicher (Pipeline-Steuerung, Timelines, Übergaben, Kundenzufriedenheit)

• Du entwickelst dein Team weiter und sorgst für klare Prozesse, Priorisierung und starke Performance

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