Team Lead Customer Engagement (all genders)

Your mission::
• You lead and develop a team of six Customer Engagement Specialists, providing both functional and disciplinary leadership while fostering a positive and service-oriented work environment.
• You ensure the fast and professional handling of all incoming customer inquiries via hotline and email, continuously improving our inbound processes.
• You are responsible for the structured development of mid-sized existing customers and actively identify cross- and upselling opportunities.
• Together with your team, you support annual business reviews, develop customer roadmaps, and drive strategic account development.
• You collaborate closely with Key Account Management, Customer Success, Product, and Support teams to coordinate and resolve more complex customer requests.
• You ensure high data quality in our CRM and take ownership of key KPIs such as response times, conversion rates, and customer satisfaction.
• You continuously improve processes, tools, and workflows within Customer Engagement to increase efficiency and enhance the overall customer experience.
• You actively bring customer feedback into the development of our hardware and SaaS solutions, contributing to our mission of delivering outstanding customer experiences.

Your profile::
• Several years of experience in Account Management, Inside Sales, or Customer Engagement – ideally within the renewable energy sector or in a SaaS environment.
• Initial leadership experience or a strong ambition to lead, with the ability to motivate, develop, and empower a team.
• Excellent communication and consulting skills combined with a strong service and customer-oriented mindset.
• A structured and data-driven working style with solid experience using CRM systems and working with KPIs.
• Strong problem-solving skills, a hands-on mentality, and a passion for improving and streamlining processes.
• Very good German and English language skills to support our international customers.

We welcome applications from people with disabilities and actively promote equal opportunities and diversity.

You can look forward to::
6 reasons to join meteocontrol (and more):

• Working for a better future: With us, you will create a better future for us and all generations after us.
• More flexibility: We know how important a good work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs.
• Vacation that grows: Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!
• Continuous learning & development: Your development is important to us - we support you in your career planning within the company with a wide range of offers.
• Money on top: In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.
• Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing program or power yourself up at our annual company run.

... You can find many more reasons on our career website!

Your Contact Person:
Camilla Geismar
Recruiting Business Partner
[email protected]