Team Lead (Contingency)

EYT

Metro Manila, National Capital Region, Philippines Remote permanent

Posted: January 28, 2026

Required Skills

Job Description

This is a remote position.

Responsibilities

• Perform all core contingency tasks handled by Contingency or HELOC L1 specialists, including document review, verification, and filing.

• Review security and loan-related documents for completeness, accuracy, and compliance with requirements.

• Verify client-provided documents during the account creation process.

• Assist in the preparation and filing of account closing documents.

• File security documents with appropriate governmental entities.

• Support other departments with document requests and record-keeping.

• Supervise and manage Contingency L1 team members to ensure productivity and quality standards are met.

• Provide guidance, coaching, and daily support to L1s on complex or unclear cases.

• Act as the primary escalation point for issues, exceptions, and process-related concerns.

• Review L1 outputs and provide feedback to ensure compliance and accuracy.

• Assist in onboarding and training new Contingency L1 team members.

Requirements

• Strong Leadership history and experience. One who can drive efficiency and excellent output within his team. One who thrives in a fast-paced environment, able to manage shifting priorities and deadlines. One who proactively identifies and implements changes to improve workflows.

• At least 5 years (and above) experience in handling US Loan or Mortgage tasks

• Must Have: Knowledge and experience regarding the following:

1. Liens

2. Deed of Trust

3. Vesting

4. Heloc Refi

• Exceptional communication, collaboration, and problem-solving skills

• Proficiency, speed, and accuracy in written communication

• Fluency, clarity, and good diction in English

• Great organizational skills & time management abilities

• Experience using customer communication and task management programs, Google Drive, and Email

• Bachelor's Degree or comparable work experience in financial services

• Flexibility to work US Pacific time 9 AM to 7 PM (with a 1-hour break time in between)

• Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.

***Pay is commensurate to experience (USD 9-10/hr), HMO, HMO dependent/Internet, PTO, Laptop provided

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