Team Lead, Accounts Receivable

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

At Heidi, we’re building a world-class Finance team to support our rapidly expanding global operations. We’re looking for a detail-oriented, proactive Accounts Receivable Lead based in the Philippines to own and elevate our end-to-end receivables function. Reporting to the Finance leadership team, you’ll take full ownership of the Order-to-Cash (O2C) cycle - shaping how Heidi bills, collects, reconciles, and reports revenue across multiple entities and regions.

This is a hands-on leadership role. You’ll build the playbook for AR excellence, mentor a growing team of AR analysts, and partner cross-functionally to deliver a seamless billing experience for our customers while driving measurable improvements in cash flow and operational efficiency.

What you’ll do

• Oversee the full O2C cycle across all Heidi entities: invoicing, collections, cash application, customer reconciliations, and dispute resolution.

• Serve as the escalation point for complex billing and collection issues, ensuring timely, professional resolution that protects the customer relationship.

• Lead month-end and year-end close activities, delivering timely reconciliations and accurate AR reporting.

• Build and mentor a team of AR Analysts, setting clear goals and fostering a high-performance, collaborative culture.

• Establish training programs and knowledge-sharing best practices to upskill the team and reduce key-person risk.

• Design, implement, and continuously refine AR policies, SOPs, and internal controls to strengthen accuracy, timeliness, and auditability.

• Identify automation opportunities and partner with IT, FinOps, and Engineering to scale AR operations and eliminate manual effort.

• Monitor key AR metrics (aging, DSO, collection rates, dispute trends) and deliver actionable insights to leadership and stakeholders.

• Provide regular AR performance reports that drive data-informed decision-making across Finance and the wider business.

• Partner with Sales, Customer Success, RevOps, Legal, and Engineering to ensure billing accuracy, resolve contract or system issues, and improve the overall customer experience.

• Support internal and external audits, providing documentation and analysis to maintain compliance and transparency.

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or a related field.

• 5+ years of progressive Accounts Receivable experience, including 3+ years in a leadership or management role.

• Strong command of AR principles, accounting standards (IFRS/GAAP), and financial reporting.

• Demonstrated ability to build, lead, and develop high-performing teams.

• Proficiency with ERP systems (e.g., NetSuite, SAP) and AR automation tools.

• Excellent analytical skills with the ability to interpret data, spot trends, and recommend process improvements.

• Strong written and verbal communication skills; comfortable engaging internal teams and external customers across time zones.

• Proven track record of thriving in fast-paced, dynamic environments while managing competing priorities and tight deadlines.

• Comfortable operating in ambiguity - ability to take incomplete or messy information, make sound judgement calls, and figure things out on the fly without waiting for perfect data or fully defined processes.

• Experience managing billing and receivables across a multi-product portfolio, including navigating different pricing models, bundling structures, and revenue recognition requirements.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.