Team Lead Account Management (Upper Egypt)

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary:

We are looking for a Team Lead Account Manager to join our team and be part of our growth. The purpose of this role is to develop the business by leading the team of account managers in building and maintaining long-term relationships with our partners

What’s On Your Plate?

• Conduct business reviews with accounts and identify business opportunities and business relationships that result in the achievement of increased revenue, profitability, and market share

• Maintain a continuous business relationship with partners

• Provide excellent service and support to build strong relationships and resolve operational issues between partners and the company

 

Lead the team of Account Managers to: 

• Ensure that the menus of the clients are up to date at all times

• Optimize the partner's content (MOA, delivery time)

• Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer

• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters

• Transmission method optimization: Convincing partners to implement the track order feature and changing the transmission method to WLA

• Convince partners for promotions and offers

• Encourage partners to subscribe to the online payment gateway

• Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as –shutdown or stopped delivery

• Maintain accurate records of all sales and prospecting activities including: 

• Closed sales 

• Follow-up activities 

• Sales expense report 

• Increased sales report after placing promotions, vouchers, and coupons 

• Partner analysis sheet 

• Account management report

What did we offer?

• Bachelor's degree in Business Administration or any related field.

• Must have 4-5 years of experience in sales with at least a year in team leading.

• Experience with building and leading commercial teams.

• Excellent analytical skills with the ability to collect, track, and analyze large amounts of data.

• Adaptability and strong problem-solving skills.

• Commitment to coach and not just manage with a shared goal of building high-performance teams.

• Comfortable working in a challenging environment.