Team Experience Specialist

Location: Denver Headquarters (Travel Required) 

Department: Operations
Reports To: Director of Team Experience

Salary: $70-75K

The Role

The Team Experience Specialist executes and maintains the talent systems designed by the Director of Team Experience. This role is responsible for the day-to-day operations of recruiting, onboarding, and team development processes that support Lava Island's growth across all locations.

The Specialist ensures that hiring pipelines stay full, new team members are set up for success from day one, and leadership has the data and support needed to develop their teams. This role is the operational backbone that keeps team experience systems running smoothly and consistently.

The Specialist works closely with the Director of Team Experience, Regional Managers and park leadership teams to ensure processes are followed, data is current, and issues are surfaced before they become problems.

What You'll Do

1. Talent Acquisition

Post positions and manage job listings across all Epic Park Operations teams

Source candidates for open positions

Conduct phone screens and interviews

Coordinate interviews and manage scheduling for prospective candidates

Coordinate and execute hiring events for team member roles

Maintain hiring dashboards and keep pipeline data current

Prepare and send offer letters and rejection communications

2. Onboarding & Orientation

Initiate background checks for all new hires

Initiate drug screens for park leadership roles

Send onboarding packets to new hire and track onboarding task completion and follow up on outstanding items

Coordinate with park leadership on new hire start dates and first-day logistics

Ensure new hire information is set up in Square and Deputy

Maintain and update orientation materials

Track and verify each new hire received everything needed for day one and initial training

3. Leadership Development Support

Track which team members are at what tier in Path to the Peak across all parks

Process promotions when team members advance

Future State: As leadership development infrastructure is built for park leadership the Specialist role may expand to include additional support for those programs

4. Retention & Recognition Support

Administer employee referral program once established (tracking referrals, coordinating payouts, maintaining records)

Support park leadership bonus program once overhauled (tracking eligibility, pulling data, coordinating with payroll and other stakeholders)

Schedule stay interviews for Director of Team Experience and  park leadership and track completion—who has been interviewed, who is due

5. Performance Management Support

Review performance documentation submitted by park leadership

Maintain tracking tools for performance actions taken across parks

Monitor for patterns—repeat issues, inconsistent application, gaps in documentation

Report concerns to Director: flag opportunities to coach or train leaders based on observed patterns

6. Reporting & Dashboards

Build and maintain regular reports on key metrics: hiring activity, team size by location, turnover rates, promotions, open positions

7. Scheduling & Travel Coordination

Coordinate travel for candidate on-site interviews

Arrange travel logistics for employees as needed for training or park support

8. New Park Opening Support

Coordinate and execute hiring events for new park openings

Support onboarding and training for new park teams (shared with Director, traveling on-site as needed for Grand Opening support)

Future State: Coordinate with NPO General Manager once that role exists on pre-opening team readiness. May take on increased on-site responsibility for hiring events, onboarding, and training at new locations.

What Success Looks Like

Time-to-fill for open positions

Onboarding completion rates and timeline adherence

Data accuracy and dashboard currency

Issue escalation timeliness—surfacing problems before they grow

Positive feedback from park leadership on responsiveness and support

What We’re Looking For

5 years of experience in HR administration, recruiting coordination, or similar operational HR role

Strong organizational skills with ability to manage multiple priorities and deadlines

Proficiency with HR systems and data management

Excellent attention to detail and follow-through

Clear, professional communication skills

Ability to work independently while keeping leadership informed

Willingness to travel 25% of the time to Lava Island parks