TAY Front Desk Receptionist (on-call), Temporary

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

The TAY Health and Wellness Center is located at: 888 Post Street, San Francisco, CA 

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The Transitional-Age Youth (TAY) Health and Wellness Center (TAY HWC) Front Desk Receptionist is a critical external facing position that greets and welcomes all visitors to the Center located at 888 Post St. The Receptionist maintains a clean, safe, and welcoming environment for all visitors especially the target population – Transitional-Age Youth – who are seeking respite, support, and support services to support their journey towards recovery and stability.

This position is responsible for the daily operation of the Center’s reception desk and lobby area. This includes managing entry into the Center, welcomes all guests, oversees guest registration, sign-in, and intake, directing guests to the appropriate resource in a timely manner, responding to incoming inquiries (e.g. main line, in-person, email, etc.), deescalating conflict, liaising with emergency services, and supporting other administrative duties that support efficient and safe operations at the Center.

Essential Duties and Responsibilities::
• Welcome, check-in, and direct visitors to the appropriate person, resource and/or area accurately and professionally.

• Help administer required sign-in logs, intakes, assessments, surveys, and other data collection workflows for visitors.

• Maintain clean and welcoming environment in the immediate entry, reception, and waiting areas.

• Perform routine office support tasks, such as data entry into Salesforce, accepting/approving and routing mail and deliveries; sending, creating and posting notices, coordinating the conference room reservation calendar in Outlook; providing basic technical assistance and troubleshooting for printer and photocopier.

• Receive, track, respond to, and/or route incoming phone calls, radio calls from other GLIDE staff, emails, etc. promptly and professionally.

• Respond to routine program and operations questions about the TAY HWC and regularly update information, resources, and service materials at the front desk for general public.

• Monitor all activity in and out of the facility including operating main security door system, monitoring security camera feeds, and regulating pedestrian traffic flow in/out of the Centerfor safety.

• Work with Shift Lead, Program Navigator, and Safety Monitor to prevent, deescalate, and intervene in critical incidents.

• Work with the TAY HWC staff to respond to emergencies according to established policies and protocols.

• Document and communicate safety and security concerns to TAY HWC management.

Minimum Qualifications: :
• High school diploma or GED and an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• Experience working in a social service environment serving unhoused individuals who may be struggling with complex needs such as mental illness, drug use, trauma, community violence, etc.

• Excellent interpersonal skills and customer service abilities to welcome and direct all incoming visitors to the appropriate resource. Ability and willingness to act professionally and treat others with respect, cultural humility and patience.

• Able to use computer systems to perform routine work functions such as typing, internet research, document formatting, and data entry.

• Motivated self-starter who is willing to take direction and execute either independently or as a member of a team. Strong problem-solving skills. Exercises sound judgment.

• Understands the importance of participant confidentiality and adheres to the professional boundaries and standards to maintain confidentiality.

• Ability to deal with difficult interactions. Strong conflict resolution skills. Able to defuse potentially volatile situations with patience, tact and de-escalation techniques.

• Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves.

• Commitment to the mission, values and philosophy of GLIDE.

Work Environment:   :
• GLIDE’s buildings are located in the Tenderloin neighborhood.

• GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements:  :
• Ability to work on a computer and see details of objects at close range.  

• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).  

• Finger dexterity and the ability to use all standard office equipment.  

• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.