Taxpayer Liason Officer

Job Summary:

Under the direction of the Board of Directors, maintain open lines of communication between the public and the Webb County Appraisal District in a professional and courteous manner, providing technical assistance and information to property owners and the general public both orally and in writing regarding all aspects of the Texas Property Tax Code, interfacing members of the public regarding complaints, investigations, and reporting, and carrying out all other duties as assigned by the Texas Legislature.

Duties/Responsibilities:

Perform all functions prescribed by the Texas Property Tax Code

Represent the Board of Directors and the Appraisal District through communications with property owners, the Board of Directors, the appraisal district, and other stakeholders.

Receive and investigate comments and complaints from stakeholders, report to the Board of Directors on such matters as required by law, make recommendations (as permissible), and communicate the resolution of these items.

Receive, aggregate, and annually submit complaints and suggestions to the Texas Comptroller of Public Accounts.

Provide information to the public designed to assist in understanding the appraisal process, protest procedures, comments, complaints, and suggestions procedures.

Provide clerical assistance to the Board of Directors, as applicable, in the selection of ARB members.

Maintain professional and technical knowledge by demonstrating the ability to organize work; effectively use district records, programs, applications, and standard operating procedures for investigations and to make recommendations.

Maintain professional and technical knowledge by providing and participating in appraisal educational opportunities and training required by the Texas Property Tax Code.

Responsible for maintaining the best public relations possible while conducting work on behalf of the Board of Directors.

Handle special projects as assigned by researching and presenting information and demonstrating organization skills and coordinating work with others.

Conduct all public contacts in a friendly, courteous, consistent and professional manner at all times.

Performs other tasks and assignments as may be assigned from time to time

Required Skills/Abilities:

Must be fluent with Windows Operating System and MS Office (Word, Excel, PowerPoint, and Outlook)

Must possess a working knowledge of the Texas Property Tax Code and Webb CAD policies & procedures

Must possess a general knowledge of property appraisal.

Individual must demonstrate high standards of moral and ethical conduct and be a team player

Education and Experience:

High School Diploma or GED equivalent