[Tan Phu,HCM] Customer Service Administrator

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Comprehensive services and unmatched expertise

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

Permanent innovation and support by the market leader

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

• Eurofins Sac Ky Hai Dang
• Eurofins Consumer Product Testing
• Eurofins Assurance
• Eurofins MTS
• Eurofins Gentis
• Eurofins ETM

Tóm tắt công việc (Overview of duties) – nêu tổng quát chung về công việc (general overview of the job)

A Customer Service Administrator supports the customer service team by handling administrative tasks, coordinating communication, and ensuring smooth daily operations. This role combines customer interaction with office and data management duties.

Trách nhiệm chính (Main Responsibilities) – nêu chi tiết từng mục công việc (details of the job)

• Trách nhiệm chung (General Duties)
• Manage manual TAT tasks on eLIMs / Quản lý các tác vụ TAT thủ công trên hệ thống eLIMs, đảm bảo đạt KPI của công ty
• Control status and responsible staff for each project on eLIMs / Kiểm soát trạng thái và nhân sự phụ trách cho từng dự án trên eLIMs
• Send daily report lists to other departments to ensure timely release to customers / Lập danh sách các báo cáo đến hạn gửi hàng ngày cho các bộ phận liên quan để đảm bảo không thiếu sót báo cáo
• Create invoice template in eLIMs / Hỗ trợ phát hành hóa đơn trên hệ thống eLIMs
• Handle subcontract submission, including internal and external / Xử lý hồ sơ/đề nghị thầu phụ, bao gồm nội bộ và bên ngoài• Coordinate with CS team to support complete purchasing process from subcontractors/suppliers in COUPA system / Hỗ trợ quy trình thanh toán liên quan đến nhà thầu phụ, nhà cung cấp trên hệ thống COUPA

• Upload reports to system / Tải báo cáo lên hệ thống
• Create client accounts in CRM / Tạo tài khoản khách hàng trên CRM
• Generate quotation in CONLIMS / Lập báo giá trên hệ thống CONLIMS
• Create claim expenses in Fast / Tạo đề nghị thanh toán/hoàn ứng chi phí trên Fast
• Receive and send final contracts and returned samples by courier / Nhận và gửi hợp đồng, mẫu trả lại khách hàng
• Follow up on stationery usage in CS team and arrange new purchases when needed / Theo dõi việc sử dụng và mua mới văn phòng phẩm, đồng thời hỗ trợ lưu trữ hồ sơ trong kho gọn gàng
• Support other administrative tasks related to LEAN/5S or company general procedures when required / Hỗ trợ các công việc hành chính khác liên quan đến LEAN/5S hoặc các quy trình chung của công ty khi cần
• Perform additional tasks as assigned by manager / Thực hiện các công việc khác theo phân công của giám sát

Kinh nghiệm (Experiences):  

More than 6 months experience in Customer Service or Testing/ Có 6 tháng kinh nghiệm trong Dịch vụ khách hàng hoặc Kiểm Nghiệm.

Trình độ học vấn, chuyên ngành (Education Background, Major):   

Graduated from College / Tốt nghiệp Cao đẳng trở lên

Trình độ ngoại ngữ (Foreign Languages Skills):  

English: Reading Document, Writing and Speaking – Basic level. / Tiếng Anh: Đọc hiểu tài liệu, viết và Nói – Cơ bản.

Khác (Others):  

Work independent, team work and Microsoft office skill/ Làm việc độc lộc, làm việc nhóm và kỹ năng vi tính văn phòng

Good communication is in advantage/ Giao tiếp tốt là một lợi thế.

• Full salary during probation
• Social insurance from the starting day of working with full salary
• Advanced healthcare package for self and family member
• 13th month salary
• Performance bonus: subject to performance
• 14-16 leaves per year
• Added birthday leave