Talent Acquisition Operations Manager / Senior Manager (All Genders)

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

About the Opportunity

We are on the lookout for an experienced Talent Acquisition Operations Manager / Senior Manager to join the Pandora Talent Acquisition Team on our journey to deliver amazing hiring experiences.

In this role, you will act as a strategic operations partner to the TA function across Pandora (foodpanda, foodora & yemeksepeti). By championing operational excellence, recruiting effectiveness, and scalable processes, you will help our TA teams operate efficiently, boost recruiter productivity, and deliver an exceptional experience for hiring managers and candidates alike.

Responsibilities

• Strategic Partnership: Partner closely with the Head of Talent Acquisition, TA Leadership, and regional recruiters to drive operational consistency and scalable hiring processes across the organization.
• Process Optimization & Transformation: Lead key TA transformation initiatives—including workflow optimization, AI implementation, and change management. Ensure strong adoption of standardized processes, systems, and best practices across all markets and business functions.
• Data-Driven Insights: Leverage data to identify trends, improve hiring performance, and support leadership decision-making. Drive operational analytics, reporting, metrics, and dashboarding.
• Cross-Functional Collaboration: Partner closely with Centers of Excellence (People Analytics, HRIS, Talent Development, and People Partners) to support workforce planning, TA enablement, knowledge management, and executive reporting.
• Project Management: Act as the primary driver for operational reporting, process optimization, and change initiatives that elevate recruiter productivity and stakeholder experience.

What you need to be successful

• Experience: 5+ years of experience in Talent Acquisition Operations, Recruiting Operations, HR Operations, Consulting, or related functions.
• Education: A Bachelor’s Degree in Human Resources, Business Management, Operations, Analytics, or equivalent.
• Operational & TA Expertise: Deep knowledge of recruiting processes, workflows, and TA best practices, with a proven track record of improving efficiency and driving operational excellence.
• Analytical Mindset: Strong problem-solving skills with the ability to turn data and insights into scalable solutions. Advanced proficiency in Excel/Google Sheets, reporting, dashboards, and operational analytics.
• Project & Change Management: Highly skilled in managing complex projects and driving change. Comfortable operating in ambiguity, fast-paced environments, and evolving organizational structures.
• Stakeholder Management: Excellent communication and influencing skills, with the ability to build trust across senior leadership teams and cross-functional stakeholders.

Nice to Have

• Experience working in high-growth, matrixed, or regional/global organizations.
• Hands-on experience with ATS platforms (Workday preferred).
• Experience with BI or visualization tools (Looker Studio, Tableau, Power BI).
• A track record of driving automation, AI implementation, or overarching operational transformation initiatives.
• Prior exposure to broader workforce planning or recruiting strategy environments.

What's in it for you

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.