Talent Acquisition Manager

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

We are seeking a player-coach style Talent Acquisition Manager to own and elevate our global recruitment function. This is an owner-operator role: you will lead by example, personally closing roles, while managing a small team of recruiters and overseeing operational excellence across all open roles. Reporting to the VP of People, you will continuously refine how recruitment operates at Karbon - from candidate experience to process optimization, reporting, and AI integration. We are currently prioritizing applications from candidates based in: Chicago, IL - Bangor, ME - Denver, CO - New York City, NY

At the core, this role needs someone who:

• is obsessed with data and making recruitment more scientific

• a stickler for attention to detail

• a true talent partner not an order taker

• thinks AI-first and constantly look for ways to use AI to improve efficiency and delivery.

About the Role:

Full-Cycle Recruitment Leadership (Hands-On)

• Personally manage full-cycle recruiting for roles across the business, particularly in the US, Canada, and the Philippines.

• Comfortable owning every aspect of recruitment from opening/posting the role to scheduling, sourcing and offer negotiation.

• Build and execute sourcing strategies, drive best-in-class candidate experience, and close top-tier talent.

• Be the benchmark for recruiting excellence, modeling the behaviors and quality you expect from the team. Starting with world-class intake for all roles.

Team Oversight, Coaching & Quality Assurance

• Lead a small team, providing day-to-day coaching, guidance, and unblock support.

• Review open roles, candidate pipelines, and recruiter output regularly to ensure quality, consistency, and urgency. Creating and managing against targets like InMails sent, time-to-fill, offer acceptance rate etc.

• Set clear expectations, elevate recruiter capability, and create a culture of accountability and ownership to a scientific, repeatable, scalable format where we use data effectively to drive success.

Systems, Reporting & Process Optimization

• Own all recruiting data and reporting, leveraging Greenhouse to its fullest capacity to deliver on proactive insights, track trends report frequently and drive a more scientific approach to how we report and act on data.

• Report on metrics like time-to-hire, candidate pipeline health, and recruiter performance.

• Continuously refine recruiting processes for speed, quality, DEI outcomes, and scalability.

Innovation & AI Integration

• Think AI-first, leading in the experimentation and use of AI tools to improve every aspect of our talent process.

• Drive special projects to mature the recruitment function (e.g., new assessments, hiring manager enablement, employer branding).

• Keep our partners accountable to provide us the best service by holding regular meetings with the vendors we use for our talent processes i.e. Greenhouse, Xref etc.

About You:

• A hands-on recruiting expert who leads by doing and consistently delivers high-quality hires.

• A structured operator who can manage a hiring dashboard, enforce standards, and elevate recruiter performance.

• A coach at heart who gives direct feedback, holds high standards, and grows people through clarity and support.

• A curious problem-solver who uses data and experimentation to drive better hiring outcomes.

What You Bring:

• 5+ years in talent acquisition, with at least 1–2 years in a managerial or team lead role.

• Ability to lead, motivate, and coach a small team to success, getting in and getting things done yourself if needed.

• Demonstrated excellence as a full-cycle recruiter in SaaS.

• Proven ability to drive recruiting systems (ideally Greenhouse) and produce meaningful, accurate reports and actions as a result.

• AI-first mindset, experimenting and implementing AI-driven models to create efficiency.

• Experience building scalable, high-integrity recruiting processes in a fast-paced environment.

• Strong ability to influence stakeholders and build hiring capability across the business.

• Deep commitment to inclusive hiring and a growth mindset.

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada

• Strong benefits package including:

• Flexible Time Off with an encouraged 4 weeks use per year

• Company paid medical for you and eligible spouse/partner and dependents

• Paid dental and vision and eligible spouse/partner and dependents

• 401(k) with company matching

• Flexible Spending Account

• Up to 8 weeks paid parental leave

• Work-from-home stipend

• Work with (and learn from) an experienced, high-performing team

• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback

• Be part of a fast-growing company that firmly believes in promoting high performers from within

• OTE for this role is $135,000

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!