T3 Network Support Engineer

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

THE ROLE:

As Network Support Engineer, you will be aligned to a specific strategic client, supporting their Cisco Security and Networking environment. You will deliver proactive and reactive support, managing incidents, changes, upgrades, and continuous improvements to ensure stability, security, and performance. You will build a trusted relationship with the client and wider team, ensuring all issues are resolved within SLA and service excellence is consistently achieved. Acting as the primary technical point of contact, you will build a trusted relationship with the client and wider team, ensuring all issues are resolved within SLA and service excellence is consistently achieved.

This is a hybrid role with the expectation to be on client site at least once a week in London.