Técnico de soporte remoto

Inetum2

Colombia, Huila, Colombia Remote permanent

Posted: May 8, 2026

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Quick Summary

Técnico de soporte remoto es un puesto que requiere habilidades de soporte técnico, comunicación clara y atención al usuario. Es un puesto que ofrece una oportunidad para trabajar en un entorno remoto y generar ingresos salariales.

Required Skills

Technical Support Operations Networking Email Help Desk Ticket Management Customer Service Clear Communication Incident Resolution Troubleshooting Remote Access First Contact Support Windows Basics

Job Description

Técnico de atención en primer contacto tanto telefónica como web. 

• Conocimientos básicos en Windows, redes (TCP/IP, DNS, DHCP) y correo.

• Experiencia en soporte/mesa de ayuda y manejo de tickets (ITIL o similar).

• Atención al usuario, comunicación clara y solución de incidencias siguiendo procedimientos.

• Familiaridad con troubleshooting, sistemas de acceso remoto y herramientas de diagnóstico.

• Nivel mínimo: técnico en informática/sistemas; certificaciones (A+ / CCNA) son un plus.

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