Systems Support Analyst (Documentation)

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title: Systems Support Analyst (Documentation)
Location: Charlotte NC
Duration: 6 Months

Minimum Qualifications

• 3+ years systems support analysis experience.
• Create and update support documentation (maintained via SharePoint and Documentum)
• Monitor queues on several high-volume business critical systems
• Monitor processes and SLA on key systems
• Execute SQL jobs for clean-up and maintenance tasks
• Follow defined support procedures, involving updates and patching to application and OS layers
• Application Support and Troubleshooting

Required Skills:

• Windows Application Support
• Experience with MS SQL Server
• PAC2000 or similar experience (submitting Change Requests, and managing Problem Tickets)
• Supporting Operational Processing systems (Windows Server 2008, 2012)
• Basic Knowledge of IP networking
• Experience working as part of a team (preferably geographically distributed)

Desired Skills:

• SPLUNK Experience
• Knowledge and understanding of PowerShell scripting
• NDM Administration
• AutoSys Administration
• Azure/Cloud Experience
• Basic SharePoint knowledge – being able to create views and maintain information on a SharePoint site
• Experience application profiling with App Dynamics
• Experience with Service Account Management
• Disaster Recovery/Business Continuity Planning experience

Responsibilities/Tasks

• This role will work as part of the WIT Capture team providing day time operational support within the Enterprise Content Management COE.
• Our applications run on Windows Servers, using Kofax Capture and Kofax KTM technologies with supporting MS SQL databases, NAS, and backend Web Services.
• We are undergoing a comprehensive and thorough review of all our or key system security components including: Service Account Inventories and Management, Control Standards, and updated procedures to ensure all layered middleware products are on latest stable versions.
• This role will be expected to support completion of those activities
• Provides technical systems support within a technology organization.
• Duties are varied and may include one or more of the following: provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
• uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
• evaluates service level agreement criteria and identifies gaps in current technology process
• participates in migrations from development to production, upgrades, installations and/or configurations
• may write queries to extract data and validates data loads
• completes project sizing; updates/writes documentation and procedures and assists with related training; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others
• participates in writing test scripts; maintains change or issue logs
• analyzes performance trends and recommends process improvements
• understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems
• participates in testing and updating the business continuation plan

For more information, Please contact

Pavithra P

973 507 7535 

pavithra.p(at)artechinfo.com