Systems Operations Technician

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.

Role:

Geneva Trading, a global trading firm, is seeking a Systems Operations Technician to join our team. In this role, you will serve as the primary point of contact for all support-related inquiries and requests from our traders, technical teams, and corporate staff.

Responsibilities:

• Provide daily technical support to all levels of the business, including proprietary applications used by our traders.

• Provide hands-on face-to-face trader desktop support

• Conduct performance testing on workstations and server hardware. Tune the systems for optimal performance. Once complete, document the results.

• Partner with the IT Support team for both on-site, hands-on hardware support and remote workstations

• Handle IT ordering, receiving, tracking, and inventory management.

• Support Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions

• Lead new hire onboarding and provisioning.

• Monitor and respond to all ticket requests and escalate to the appropriate department when necessary.

• Maintain good documentation.

• Manage global server replacements.

• Use of automation tools, Python, Bash, PowerShell, and other scripting tools

• Develop dashboards using Splunk, Zabbix, Grafana, etc.

• Liaise with third parties to resolve issues.

• Support corporate MS Teams phone system and conference rooms.

• Identify and troubleshoot trade breaks, data discrepancies, and other operational or system-related problems.

• Provide support for trading applications, assist with system testing and deployments, and help manage infrastructure changes.

Requirements:

•

• Bachelor’s degree in information technology, Computer Networking, or similar field of study

• 2+ years of experience with desktop support and troubleshooting systems in a financial services environment

• Self-starter with a problem-solving mindset

• Experience with Win10 Administration and troubleshooting, Office 365, AD/LDAP

• Solid understanding of TCP/IP networking, WIFI, and VPN service

• Prior scripting experience in Python, PowerShell, Linux CLI, or Bash

• Exposure to Splunk, Zabbix, and other monitoring and analytics tools

• Experience with ticketing systems (JIRA) and wiki tools (Confluence)

• Excellent communication skills, both written and verbal

• Meticulous attention to detail is critical for ensuring data accuracy and resolving discrepancies

• Strong analytical and troubleshooting skills to identify and resolve issues in a fast-paced environment.

• Ability to work well independently or in a team and prioritize projects in a fast-paced environment

• Demonstrate a strong sense of pride and ownership in work product

• Deep hardware experience

• Willingness to participate in an on-call support rotation.

• Ability to lift to 20kgs and willing to physically support desk builds

• Ability to work on site in our London office 5 days a week

• Ability to work an early shift covering from 0600am UK time

• Able to work a flexible schedule outside of normal business hours when needed

• Knowledge of AI tools for continuous improvement

• Understanding of various asset classes and financial products, such as equities, fixed income, and derivatives is a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.