Systems Operations Coordinator, Professional Development

Position Summary

The Professional Development Systems Support Coordinator plays a key role in supporting the day-to-day operations and learner experience of Destinations International’s professional development programs. This position combines systems coordination, program support, and member interaction to help ensure a seamless, professional, and high-quality experience for participants, instructors, and stakeholders across a variety of learning programs and platforms.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple systems and moving pieces, while also bringing a strong customer service mindset and confidence communicating with members and partners. This role is not solely behind the scenes; success in the position requires responsiveness, professionalism, adaptability, and the ability to support others with both operational processes and day-to-day questions or challenges.

Key Responsibilities

Systems Administration & Operations

Maintain and support professional development systems and program data across DI platforms, ensuring accuracy, organization, and a seamless learner experience.

Coordinate updates and setup within the Association Management System (AMS), including CDME course events, educational credits, participant records, and related program information.

Support webinar, micro-course, certificate, and online learning setup within DI learning platforms and systems.

Ensure course access, participant functionality, and platform accuracy across professional development programs; troubleshoot issues and coordinate with vendors as needed.

Assist with reporting, system updates, and data integrity related to DI professional development programs and platforms.

Program & Operational Coordination

Coordinate webinar scheduling, registration setup, communications, and operational logistics from start to finish.

Collect, organize, format, and distribute speaker assets, course materials, and program resources across appropriate systems and platforms.

Support the delivery of in-person and virtual professional development programs, ensuring materials, participant information, and logistics are accurate and prepared.

Serve as the onsite registration lead for CDME courses and assigned DI events, providing participant and faculty support during program delivery.

Travel approximately 4–5 times per year to support onsite CDME programs, the DI Annual Convention, and other assigned events.

Partner with internal teams to support smooth, organized, and high-quality program operations.

Member & Learner Support

Provide responsive, professional support to members, instructors, and partners related to professional development systems, registration, course access, and program participation.

Support learners and stakeholders with troubleshooting, navigation, and day-to-day questions across multiple platforms and programs.

Build positive working relationships that reflect DI’s commitment to professionalism, responsiveness, and member experience.

Qualifications

Bachelor’s degree or equivalent professional experience preferred

1–3 years of experience in a coordination, operations, administrative support, or customer-facing role preferred

Experience working with databases, CRM/AMS platforms, LMS platforms, or other operational systems

Comfortable learning and navigating multiple platforms, systems, and processes

Familiarity with Impexium, Learning Builder, Trello, Elevate (Cadmium), and/or Thrive Credentialing (via Higher Logic) is a plus

Core Competencies

Strong member service mindset with professionalism, responsiveness, and follow-through

Exceptional organizational skills with the ability to successfully manage competing priorities, deadlines, logistics, and operational details in a fast-paced environment

Strong attention to detail with a high level of accuracy, consistency, and follow-through across systems, communications, and program operations

Strong interpersonal and communication skills with a professional, service-oriented, and relationship-focused approach

Comfort learning and navigating multiple platforms, systems, and operational processes

Collaborative and adaptable approach to working across systems, teams, and priorities

Culture Fit & Values
As a member of the DI team, you must thrive in a remote-first work environment and be open to travel as needed for business-related events. You understand your critical role in maintaining our welcoming atmosphere while remaining authentically yourself and valuing collaboration at every level of the organization. You must be committed to continuous cultural improvement, fostering positivity, respecting and trusting others, and demonstrating a strong drive for success.

Our Benefits
We take great pride in offering a benefits package that reflects how much we value our team. Our total investment package is thoughtfully designed to promote well-being, foster growth, and provide flexibility to balance professional and personal life. 

We offer:

Employee Paid Health Coverage: Ensuring you and your loved ones are well cared for.

Financial Wellness Programs: Including retirement plans with employer contributions to
secure your future.

Flexible Work Environment: Embracing a remote-first approach with the necessary tools
and support.

Generous Time Off: Recognizing the importance of rest and rejuvenation.

Continuous Learning Opportunities: Encouraging professional development and growth.

We view our total investment package as more than just perks, it’s a reflection of our commitment to supporting our team as people, not just employees.