Systems Manager

Benchmark is seeking a technically sophisticated, execution-oriented IT professional to own our internal technology stack and lead practical AI adoption across the organization. This role is both hands-on and strategic: you will serve as the primary IT administrator while also identifying, implementing, and maintaining tools that improve operational efficiency, decision-making, and scalability.

This is not a research or theoretical AI role. The successful candidate will be comfortable deploying real-world solutions, integrating them into existing systems, and ensuring they are secure, reliable, and adopted by the business.

Key Responsibilities:

AI & Automation Leadership

Identify, evaluate, and implement AI tools and automation workflows across business functions (operations, administration, reporting, customer communication, etc.).

Design and deploy practical AI use cases, such as:

Workflow automation (RPA, no-code/low-code tools)

AI-assisted reporting, forecasting, or data analysis

Internal knowledge systems (AI search, document intelligence)

AI-enhanced customer or internal support tools

Integrate AI solutions with existing systems (databases, SaaS platforms, APIs).

Establish best practices for AI governance, including data usage, security, and human-in-the-loop controls.

Train internal staff members on effective and responsible AI usage.

IT Administration & Systems Management

Serve as the primary IT administrator for the organization.

Manage and maintain:

Network infrastructure (firewalls, switches, VPNs, Wi-Fi)

Servers (on-prem and/or cloud)

End-user devices (Windows OS, iOS)

SaaS platforms and user access controls

Experience in Microsoft suite of tools is required (365, Sharepoint, Entra)

Oversee cybersecurity practices:

Identity and access management

Endpoint protection

Backup and disaster recovery

Vendor risk management

Document systems, processes, and configurations to reduce single points of failure.

Systems Architecture & Vendor Management

Evaluate and select technology vendors with a focus on long-term scalability and ROI.

Manage relationships with MSPs, software vendors, and consultants as needed.

Ensure system interoperability and reduce redundant tools.

Plan and execute technology upgrades and migrations with minimal disruption.

Strategic Contribution

Act as a trusted technical advisor to leadership.

Translate business problems into technical and AI-enabled solutions.

Help leadership understand where AI adds value—and where it does not.

Build systems that reduce reliance on ad hoc technical support over time.

Required Qualifications

3+ years in IT administration or technology operations.

Demonstrated experience implementing AI tools or automation in real business environments (not academic or experimental only).

Strong understanding of:

Networking fundamentals

Cloud platforms (AWS, Azure, or GCP)

Identity management and security best practices

Experience integrating SaaS platforms and APIs.

Ability to work independently and own systems end-to-end.

Preferred Qualifications

Experience with:

RPA platforms (e.g., Power Automate, Zapier, Make, UiPath)

LLM-based tools and frameworks (e.g., OpenAI APIs, LangChain, vector databases)

Data platforms (SQL, data warehouses, BI tools)

Prior experience in a small-to-mid-sized organization where you were the primary technical owner.

Experience with SEO

What Success Looks Like (First 12 Months)

AI tools are actively used, documented, and producing measurable efficiency gains.

IT systems are stable, secure, and well-documented.

Leadership no longer relies on ad hoc technical intervention for routine issues.

Clear roadmap exists for future automation and technology improvements.

Benefits Include: 

Salary 

Health Insurance (Medical, Dental, Vision) 

Paid time off 

Paid Holidays