Systems and Support Engineer - IT Infrastructure

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 4,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we'd love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role
The Systems and Support Engineer will manage and enhance cloud infrastructure, provide advanced end-user support, and drive business system integrations through iPaaS platforms. This role is responsible for ensuring the reliability, security, and scalability of IT systems in a global, remote-first SaaS environment while delivering exceptional, white-glove support to end users across multiple regions and time zones. You will own the end-to-end employee technology experience across Windows and macOS environments, including endpoint management using Jamf and Microsoft Intune, identity and productivity platform administration, hardware procurement and logistics, and seamless onboarding and offboarding of employees. Acting as a key escalation point, this role provides Level 2 and Level 3 support for endpoints, identity systems, collaboration tools, and business applications, while continuously improving the employee experience through automation and self-service.

What You'll Do

Manage endpoint lifecycle using Jamf and Microsoft Intune, including enrollment, configuration profiles, security policies, patching, and compliance reporting
Deliver white-glove onboarding and offboarding, ensuring all hardware, systems, and access are provisioned securely and efficiently
Procure employee hardware and peripherals, and manage asset inventory and lifecycle tracking
Coordinate global shipping and logistics for employee devices, replacements, and returns
Design, deploy, and maintain AWS and Azure cloud environments.
Architect and maintain integrations across SaaS platforms using Workato or similar iPaaS tools
Lead automation initiatives to improve system reliability and reduce manual IT and support tasks
Monitor and troubleshoot endpoint, application, network, and infrastructure performance issues
Create and maintain technical documentation, onboarding guides, and self-service resources
Partner with Security, DevOps, People Ops, and Business teams to align IT services with organizational needs
Participate in an on-call rotation for after-hours and weekend emergency support as required
Configuring and troubleshooting SSO using Microsoft Entra ID (Azure AD) or Okta

What You'll Need

Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
5+ years of hands-on experience supporting and managing Windows and macOS environments in a professional setting
3 years of experience managing endpoints using Jamf or Microsoft Intune
3 years of experience administering Google Workspace and Microsoft 365 (Office 365)
Level 2 and Level 3 support for Windows and macOS endpoints, corporate applications, and collaboration platforms
Self-motivated with a proactive approach to identifying and solving problems
Customer-focused mindset with a dedication to delivering quality service

Bonus if you have the following:

AWS Certified Solutions Architect / SysOps Administrator
Microsoft Certified: Azure Administrator Associate / Azure Solutions Architect
CompTIA Network+ / Security+
Integrating with compliance platforms (Vanta, Drata)
Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

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