Systems Administrator - Service Desk Level 2 /3

We are seeking an experienced Systems Administrator to join our offshore team supporting customers across Australia, focusing on enterprise level infrastructure monitoring and response along with small to mid-tier fully managed customer environments.

Key Responsibilities: :
• Management and Patching of Windows Server and Endpoint Systems.

• Troubleshoot and resolve monitoring-based alerts and related issues.

• Respond to and work on customer escalations.

• Document configurations, processes, and best practices.

• Provide knowledge transfer and training to internal teams.

Required Skills & Experience::
• Solid understanding of Windows Server and Linux environments.

• Strong Virtualization administration experience (vSphere, ESXi, vCenter, OpenStack).

• Familiarity with enterprise storage systems (SAN/NAS).

• Familiarity with M365, and Entra ID.

• Knowledge of network fundamentals (switches, routers, SNMP).

• Ability to analyze performance metrics and troubleshoot infrastructure issues.

• Strong documentation and communication skills.

Preferred Qualifications:

• Experience in large-scale enterprise environments.

• Experience with LogicMonitor.

• Experience with Commvault (or other Backup solutions/processes).

• Familiarity with Azure and/or AWS.

• Familiarity with scripting (PowerShell, Python) for automation.

• Understanding of ITIL processes and monitoring best practices.

• Exposure to application monitoring and dependency mapping.

Soft Skills:

• Strong problem-solving and analytical skills.

• Ability to work independently and collaboratively.

• Excellent communication and stakeholder engagement.