Systems Administrator I

Why Work at Mercer Advisors?

For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*

Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.

* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here.

Job Summary:

We’re looking for a Systems Administrator I to join our growing Technology team at Mercer Advisors. We are a cloud-native organization, and the ideal candidate will have experience monitoring, managing, and troubleshooting cloud-based systems, SaaS applications and general networking support.

In this role, you will act as the primary escalation point for our service desk while assisting with infrastructure, networking, automation, and migration initiatives. This role focuses on administration, support, and operational execution under established standards and escalation paths.

A selection of the key technologies currently in use includes Microsoft (Azure, Entra ID, Microsoft 365, Exchange, Intune, Teams), Amazon Web Services (AWS), Cloudflare, Proofpoint, Zoom, Box Drive, NinjaOne, Nerdio, Meraki, and Mist.

Essential Job Functions for this role include:

Identity, Productivity, Cloud Infrastructure Platforms

• Support, assist and monitor day-to-day operations for Microsoft 365 products including Office applications, Teams, Exchange Online, SharePoint and OneDrive

• Support Entra ID and AWS IAM management. This includes user lifecycle management, group management, and role-based access controls.

• Monitor and assist with cloud infrastructure across Azure and AWS environments, including Route 53 management.

• Support and assist with single sign-on integrations and SaaS registrations.

• Manage and assist with the day-to-day operations and administration of the organization’s file storage solutions.

• Manage and assist with the day-to-day operations and administration of the organization’s unified communication platforms.

Zero Trust Access & Network Security

• Support and assist with administration and day-to-day operations of the organizations zero trust platform

• Assist with maintaining secure egress IP configurations for SaaS and third-party integration

• Monitor and assist with day-to-day operations and administration of the organization’s email security paltform.

Office Networking Infrastructure

• Configure, deploy, administer, and maintain office network infrastructure, including firewalls, routers, switches, and wireless systems.

• Monitor and troubleshoot network performance issues, connectivity problems, and outages

• Coordinate and assist with network documentation, modifications, support, maintenance and troubleshooting

Endpoint & Device Management

• Assist with the administration and day-to-day operation and management of endpoint management platforms, including patch management and application deployment.

• Support Windows, macOS, iOS, and Android devices throughout their lifecycle, including enrollment and decommissioning

• Collaborate with security and compliance teams to support endpoint security initiatives and audits

Knowledge, Skills, and Abilities:

• Minimum of 3 years of experience in technical support, service desk, or similar IT role

• Strong technical aptitude with proven analytical and problem-solving skills

• Excellent customer service and communication skills, with the ability to communicate effectively in person, over the phone, electronically, and in writing

• Self-motivated and proactive, with a strong interest in technology and a desire to continuously learn, grow, and take on new challenges

• Familiarity with ITIL-based service management practices

• Demonstrated security-first mindset, with an understanding of security best practices

Work Schedule:

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.

All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions:

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs.

Base Pay Range
$70,000—$80,000 USD

Benefits:

Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term and Long-Term Disability Insurance

• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance

• Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.

• Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.

• Two comprehensive Dental Plans

• Vision Insurance Plan

• Dependent Care Savings Account for child and dependent care.

• 14 Company Paid Holidays with a full week off at Thanksgiving.

• Generous paid time off program for vacation and sick days

• Employee Assistance Plan

• Family Medical Leave

• Paid Parental Leave (6 weeks)

• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

• Adoption Assistance Reimbursement Program

• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.

• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match

• Pet Insurance

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws.

If you need an accommodation seeking employment with Mercer Advisors, please email [email protected]. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address.

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