Systems Administrator

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Austin, Hybrid

Thales is looking for a Systems Administrator to join our team in Austin, TX. As part of the Identity and Biometric Solutions team, this role contributes to the delivery and support of systems used by state and local government agencies for issuing official documents such as Driver’s Licenses and Identification Cards.

This position applies established technical practices to deploy, configure, and maintain systems and networks across cloud and on-premises environments. The role supports AWS and Azure infrastructure, virtual machines, and containerized applications, and contributes to Kubernetes-based environments. The Systems Administrator works both independently and collaboratively to troubleshoot issues, maintain system performance, and support ongoing operations.

The ideal candidate has a working knowledge of hybrid-cloud environments and experience supporting infrastructure components such as VMware, SAN storage, and physical hardware. This role follows defined processes and contributes to continuous improvement of system reliability, security, and performance.

Regulatory Compliance Requirements

Must have U.S. Citizenship to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Treasury.

Key Areas of Responsibility

• Collaborate with project teams to support the delivery of technical solutions for government customers.

• Deploy, configure, and maintain cloud and on-premises infrastructure using established tools and processes.

• Support AWS and Azure environments using Infrastructure as Code (IaC) tools such as Terraform or Ansible.

• Troubleshoot system, network, and integration issues; escalate more complex issues as needed.

• Develop and maintain technical documentation, including system configurations and standard operating procedures.

• Monitor system performance and availability using tools such as Datadog, CloudWatch, and CloudTrail; identify and address issues within defined scope.

• Perform routine system maintenance, including patching, updates, and environment redeployment.

• Support system security and compliance by following established policies and procedures.

• Assist in implementing backup and disaster recovery solutions.

• Provide technical support to users and internal teams, resolving issues within scope of responsibility.

• Participate in knowledge sharing and support training efforts for team members.

• Provide Tier 2/3 support for deployed systems, working with senior engineers on complex issues.

• Communicate status, risks, and issues to project teams and management.

• Travel to customer sites as needed to support implementations.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred; or equivalent combination of education and experience.

• 5- years of relevant experience supporting cloud-based infrastructure (AWS and/or Azure).

• Experience deploying and maintaining systems in cloud environments (IaaS, containers, Kubernetes exposure).

• Working knowledge of networking and web protocols (HTTP/S, TCP/IP, DNS, REST APIs).

• Hands-on experience with AWS networking components (e.g., VPCs, routing, security groups).

• Experience with Infrastructure as Code (IaC) tools such as Terraform.

• Familiarity with CI/CD pipelines and automation concepts.

• Knowledge of Linux and/or Windows operating systems.

• Ability to troubleshoot technical issues and follow structured problem-solving approaches.

Preferred Qualifications

• Experience with scripting (Python, PowerShell, or Bash) for basic automation.

• Exposure to configuration management tools (Ansible, PowerShell DSC).

• Familiarity with version control and CI/CD tools (e.g., GitLab, Jenkins).

• Experience supporting distributed systems or applications.

• Exposure to enterprise hardware (servers, storage).

• Experience using monitoring/observability tools (Datadog, CloudWatch).

• Relevant certifications (e.g., AWS Solutions Architect Associate, Azure Administrator) are a plus

Special Position Requirements

Travel: up to 20%

Why Join Us?

Say HI and learn more about working at Thales click here. 

#LI-Hybrid

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 96,792.00 - 161,320.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program